Lux Lodge Ops Manager - Guest Experience & Team Lead

HotelJobs; South Africa; On-site; ZAR 667,000 - 1,167,000; Full time

Job summary

Kendrick Recruitment is seeking an experienced Operations Manager to oversee the smooth day-to-day operations of a luxury lodge in Tanzania, ensuring high standards across guest experience and operational functions.

The role requires hands-on leadership in a remote hospitality setting, with a focus on team performance, guest satisfaction, cost control, and compliance with health and safety standards.

Qualifications

• Experience in operations or management within luxury lodge or safari/hospitality.
• Proven leadership and strong guest service focus.
• Excellent organisational and problem-solving abilities.

Responsibilities

• Oversee day-to-day lodge operations to ensure high service standards.
• Lead and motivate the lodge team and manage staff performance.
• Coordinate between departments to sustain guest experiences.
• Monitor budgets and stock levels; enforce health and safety standards.

Skills

Leadership

Team management

Organisational skills

Problem-solving

Communication

Hospitality expertise

Remote environment adaptability

Job description

Kendrick Recruitment is seeking an experienced Operations Manager to oversee the smooth day-to-day operations of a luxury lodge in Tanzania, ensuring high standards across guest experience and operational functions.

The role requires hands-on leadership in a remote hospitality setting, with a focus on team performance, guest satisfaction, cost control, and compliance with health and safety standards.