Operations Manager | Luxury Lodge | Tanzania | Ss

HotelJobs; South Africa; On-site; ZAR 739,000 - 1,232,000; Full time

Job summary

Kendrick Recruitment is seeking an Operations Manager to oversee day-to-day operations of a luxury lodge in Tanzania, ensuring high standards across guest experience and operations.

The role requires strong leadership, hands-on management, and excellent communication to thrive in a remote hospitality environment.

You will lead teams, manage budgets, monitor service quality, and ensure compliance with health and safety standards while delivering exceptional guest service.

Qualifications

• Proven experience in operations/management in luxury lodges or high-end hospitality.
• Strong leadership and team-management skills.
• Excellent organisational and problem-solving abilities.
• Hands-on approach with strong attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a remote and demanding hospitality environment.
• Strong understanding of luxury hospitality and guest service standards.
• Professional, adaptable and results-driven approach.

Responsibilities

• Oversee the overall day-to-day operations of the lodge.
• Ensure exceptional guest service and hospitality standards.
• Lead, manage and motivate the lodge team to achieve operational and service objectives.
• Monitor operational standards across all departments and implement improvements where required.
• Ensure effective communication and coordination between departments.
• Assist with staff scheduling, performance management and ongoing training.
• Monitor stock levels, operational costs and departmental budgets.
• Ensure lodge policies, procedures and standards are consistently followed.
• Handle guest feedback and resolve operational or service-related issues professionally.
• Work closely with senior management to achieve the lodge's operational and business objectives.
• Maintain a strong focus on efficiency, quality and the overall guest experience.
• Ensure compliance with health, safety and company standards.

Skills

Leadership

Communication

Problem-solving

Attention to detail

Hospitality knowledge

Job description

Operations Manager | Luxury Lodge | Tanzania

Kendrick Recruitment is seeking an experienced Operations Manager to oversee the smooth and effective day-to-day operations of a luxury lodge in Tanzania, ensuring consistently high standards across all areas of the guest experience and operational functions.

Key Responsibilities

• Oversee the overall day-to-day operations of the lodge.
• Ensure exceptional guest service and hospitality standards are consistently maintained.
• Lead, manage and motivate the lodge team to achieve operational and service objectives.
• Monitor operational standards across all departments and implement improvements where required.
• Ensure effective communication and coordination between departments.
• Assist with staff scheduling, performance management and ongoing training.
• Monitor stock levels, operational costs and departmental budgets.
• Ensure lodge policies, procedures and standards are consistently followed.
• Handle guest feedback and resolve operational or service-related issues professionally.
• Work closely with senior management to achieve the lodge's operational and business objectives.
• Maintain a strong focus on efficiency, quality and the overall guest experience.
• Ensure compliance with health, safety and company standards.

Key Requirements

• Proven experience in an operations or management role within a luxury lodge, safari lodge or high-end hospitality environment.
• Strong leadership and team-management skills.
• Excellent organisational and problem-solving abilities.
• A hands-on approach with strong attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a remote and demanding hospitality environment.
• Strong understanding of luxury hospitality and guest service standards.
• Professional, adaptable and results-driven approach.

Package

Salary: Negotiable, depending on experience.