Lodge Manager

Kendrick Recruitment; Lydenburg; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Kendrick Recruitment is seeking an experienced Lodge Manager for a luxury safari lodge in the Sabi Sands, Mpumalanga. You will oversee daily operations, lead a professional team and ensure exceptional guest experiences in a remote lodge environment.

Responsibilities include maintaining luxury service standards, staff development, budgeting, and fostering strong guest relations while upholding health, safety and operational procedures. Salary is negotiable depending on experience.

Qualifications

• Previous Lodge Manager or senior lodge management experience in luxury safari or hospitality.
• Strong operational and leadership skills.
• Excellent communication and interpersonal abilities.
• Hands-on approach and lead by example.
• Ability to work under pressure in a remote lodge environment.

Responsibilities

• Oversee the daily operations of the lodge, ensuring efficiency and professionalism.
• Maintain exceptional luxury service standards and exceed guest expectations.
• Lead, motivate and manage the lodge team and foster a professional environment.
• Monitor staff performance, training and development to maintain standards.
• Manage guest relations and handle queries with discretion.
• Collaborate with departmental heads for smooth communication across areas.
• Assist with stock control, budgeting, cost management and financial administration.
• Ensure lodge facilities and public areas are maintained to a high standard.
• Uphold health, safety, hygiene and operational procedures.
• Build relationships with guests to create personalized experiences.
• Support implementation of lodge policies and procedures.
• Assist management in achieving operational and guest satisfaction targets.

Skills

Leadership

Operational management

Guest relations

Communication

Organizational skills

Problem solving

Job description

Lodge Manager - Luxury Safari Lodge | Sabi Sands, Mpumalanga

Kendrick Recruitment is currently seeking an experienced and passionate Lodge Manager for a luxury safari lodge situated in the prestigious Sabi Sands, Mpumalanga. The successful candidate will be responsible for overseeing the day-to-day operations of the lodge, ensuring exceptional guest experiences and maintaining the high standards expected within a luxury safari environment.

Key responsibilities:

• Oversee the daily operations of the lodge, ensuring all departments function efficiently and professionally.
• Maintain exceptional luxury service standards and consistently exceed guest expectations.
• Lead, motivate and manage the lodge team, fostering a positive and professional working environment.
• Monitor staff performance, training and development to ensure consistent operational standards.
• Manage guest relations and handle queries, requests and concerns with professionalism and discretion.
• Work closely with departmental heads to ensure smooth communication and coordination across all areas of the lodge.
• Assist with stock control, budgeting, cost management and general financial administration.
• Ensure all lodge facilities, rooms and public areas are maintained to an exceptional standard.
• Uphold health, safety, hygiene and operational procedures throughout the property.
• Build strong relationships with guests and ensure personalised, memorable experiences.
• Assist with implementing and maintaining lodge policies and procedures.
• Support the overall management team in achieving operational and guest satisfaction targets.

Requirements:

• Previous experience in a Lodge Manager or senior lodge management position within a luxury safari or hospitality environment.
• Strong operational and leadership skills.
• Excellent communication and interpersonal abilities.
• A hands-on approach with the ability to lead by example.
• Strong guest relations and problem-solving skills.
• Excellent organisational and administrative abilities.
• A good understanding of luxury hospitality standards.
• Ability to work effectively under pressure in a remote lodge environment.
• Professional, well-presented and service-oriented approach.

Salary: Negotiable depending on experience

If you are an experienced lodge professional looking for an exciting opportunity within a prestigious luxury safari environment in the Sabi Sands, this could be an excellent next career move.