Lodge Manager

Zohorecruit; Sabie; On-site; ZAR 279,000 - 446,000; Full time

Job summary

Kendrick Recruitment is seeking an experienced Lodge Manager for a luxury safari lodge located in the Sabi Sands, Mpumalanga. You will oversee daily operations, maintain high service standards and lead a diverse lodge team to deliver exceptional guest experiences.

The role requires strong leadership, staff development, and a hands-on approach to ensure flawless service in a remote setting.

Qualifications

• Previous experience in a Lodge Manager or senior lodge management position within a luxury safari or hospitality environment.
• Strong operational and leadership skills.
• Excellent communication and interpersonal abilities.
• A hands-on approach with the ability to lead by example.
• Strong guest relations and problem-solving skills.

Responsibilities

• Oversee the daily operations of the lodge, ensuring all departments function efficiently and professionally.
• Maintain exceptional luxury service standards and consistently exceed guest expectations.
• Lead, motivate and manage the lodge team, fostering a positive and professional working environment.
• Monitor staff performance, training and development to ensure consistent operational standards.
• Manage guest relations and handle queries, requests and concerns with professionalism and discretion.
• Work closely with departmental heads to ensure smooth communication across all areas of the lodge.
• Assist with stock control, budgeting, cost management and general financial administration.
• Ensure all lodge facilities, rooms and public areas are maintained to an exceptional standard.
• Uphold health, safety, hygiene and operational procedures throughout the property.
• Build strong relationships with guests and ensure personalised, memorable experiences.
• Assist with implementing and maintaining lodge policies and procedures.
• Support the overall management team in achieving operational and guest satisfaction targets.

Job description

Full Time

Job Information

Lodge Management

DOE

City Sabie

State/Province Mpumalanga

1260

Job Description

Kendrick Recruitment is currently seeking an experienced and passionate Lodge Manager for a luxury safari lodge situated in the prestigious Sabi Sands, Mpumalanga. The successful candidate will be responsible for overseeing the day-to-day operations of the lodge, ensuring exceptional guest experiences and maintaining the high standards expected within a luxury safari environment.

Key responsibilities:

• Oversee the daily operations of the lodge, ensuring all departments function efficiently and professionally.
  
• Maintain exceptional luxury service standards and consistently exceed guest expectations.
  
• Lead, motivate and manage the lodge team, fostering a positive and professional working environment.
  
• Monitor staff performance, training and development to ensure consistent operational standards.
  
• Manage guest relations and handle queries, requests and concerns with professionalism and discretion.
  
• Work closely with departmental heads to ensure smooth communication and coordination across all areas of the lodge.
  
• Assist with stock control, budgeting, cost management and general financial administration.
  
• Ensure all lodge facilities, rooms and public areas are maintained to an exceptional standard.
  
• Uphold health, safety, hygiene and operational procedures throughout the property.
  
• Build strong relationships with guests and ensure personalised, memorable experiences.
  
• Assist with implementing and maintaining lodge policies and procedures.
  
• Support the overall management team in achieving operational and guest satisfaction targets.
  

Requirements:

• Previous experience in a Lodge Manager or senior lodge management position within a luxury safari or hospitality environment.
  
• Strong operational and leadership skills.
  
• Excellent communication and interpersonal abilities.
  
• A hands-on approach with the ability to lead by example.
  
• Strong guest relations and problem-solving skills.
  
• Excellent organisational and administrative abilities.
  
• A good understanding of luxury hospitality standards.
  
• Ability to work effectively under pressure in a remote lodge environment.
  
• Professional, well-presented and service-oriented approach.
  

If you are an experienced lodge professional looking for an exciting opportunity within a prestigious luxury safari environment in the Sabi Sands, this could be an excellent next career move.