Local Manager Bakery

Pick n Pay Retailers; Pretoria; On-site; ZAR 350,000 - 450,000; Full time

Job summary

Pick n Pay is seeking a Bakery Manager in Pretoria to drive commercial performance, maintain high product quality, and lead a skilled bakery team. You will ensure excellent customer experience while managing production schedules, inventory, and safety standards.

The role focuses on delivering consistent quality, optimizing margin, and developing staff in a fast-paced bakery environment within a major South African retailer.

Qualifications

• Grade 12 (essential).
• NQF 3 Bakery qualification is preferred.
• 2–4 years' experience as a Baker, with at least 1–2 years in a supervisory/management role.
• Food safety and hygiene certification is highly advantageous.

Responsibilities

• Oversee daily bakery operations, including production schedules, staffing, and workflow management; ensure cleanliness and health and safety compliance.
• Monitor quality, recipe adherence, presentation, and freshness of bakery products; troubleshoot production issues.
• Staff management: train and develop a motivated team; manage shifts and coverage during peak times.
• Customer service: ensure excellent service and address customer feedback or complaints.
• Financial management: track budgets, costs, and profitability; monitor sales, margins, and waste.
• Compliance: enforce food safety standards and equipment maintenance.

Skills

Leadership

Time Management

Customer Service

Financial Acumen

Problem-Solving

Attention to Detail

Health and Safety Knowledge

Baking Expertise

Education

Grade 12

NQF 3 Bakery qualification

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

The purpose of the Bakery Manager role is to drive commercial performance, operational excellence, and product quality within the bakery department.

The role ensures consistent delivery of high-quality bakery products, strong sales and margin performance, compliance with food safety standards, and a positive customer experience while leading and developing a skilled bakery team.

Minimum Requirements

• Grade 12 (essential)
• Preferably NQF 3 Bakery qualification.
• 2- 4 years' experience as a Baker, with at least 1-2 years in a supervisory/management role.
• Food safety and hygiene certification is highly advantageous.

Competencies

• Leadership: Ability to lead and motivate a team, providing clear direction and ensuring that staff are well-trained and productive.
• Time Management: Ability to manage time efficiently, prioritizing tasks to meet production schedules and customer demands.
• Customer Service: Strong interpersonal skills with a focus on providing excellent service and resolving customer issues effectively.
• Financial Acumen: Experience in budgeting, cost control, and financial reporting. Understanding of pricing strategies and profitability management.
• Problem-Solving: Ability to handle production issues, staff concerns, and customer complaints quickly and effectively.
• Attention to Detail: Ensuring product quality, cleanliness, and adherence to standards across all areas of the bakery.
• Health and Safety Knowledge: Strong understanding of food safety regulations, health standards, and equipment maintenance.
• Baking Expertise: Strong knowledge of baking techniques, ingredients, and equipment. Experience in baking various products.

Key Responsibilities

• Operational Management: Oversee daily operations of the bakery, including production schedules, staffing, and workflow management. Ensure the bakery is clean, well-organized, and meets health and safety regulations. Manage inventory, order ingredients and supplies; track stock levels to avoid shortages or excess. Analyse sales data to adjust production levels, track fast selling products, and identify implications on margin and sales growth opportunities. Monitor the implementation of all promotional activities to ensure adherence to promotional Calendar
• Product Quality Control: Monitor and maintain high quality standards of bakery products, ensuring consistency in taste according to recipe specifications, presentation, and freshness. Follow quality control processes and check finished products before sale; troubleshoot any production issues.
• Staff Management: Foster a positive working environment, promote teamwork, and provide continuous training to improve staff performance. Manage and handle any staff procedural, policy and legislative non-compliance. Schedule shifts according to department’s peaks and valleys, assign tasks, and ensure proper coverage during peak times.
• Customer Service: Ensure the department offers excellent customer service and handle any customer complaints and/or feedback.
• Financial Management: Manage the bakery’s budget, track expenses, and control costs to ensure profitability. Monitor financial performance and report on key metrics i.e. sales, profit margins, and waste management. Identify opportunities to increase turnover and mitigate barriers to achieving budget.
• Compliance and Health Standards: Ensure compliance with food safety, hygiene, and health regulations. Maintain bakery equipment and ensure in working order by adhering to scheduled repairs or any replacements needed are done. Enforce food safety by implementing daily checklist and maintain health and safety standards.

Closing Date: 26 September 2026

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Discover who we are

At Pick n Pay, we are more than just a retailer; we are an organisation of dedicated people committed to creating an exceptional shopping experience for our customers and an enriching, vibrant work environment for our employees.

Founded in 1967, Pick n Pay is one of the largest retail chains in South Africa, serving millions of customers across the African continent.

Our reputation is built upon our commitment to offering customers the best in quality, and value.

Our Mission

We serve with our hearts, we create a great place to be and With our minds, we create an excellent place to shop

Our Values

• Passion for our Customers: We are passionate about our customers and will fight for their rights. Our customers are our priority, and their satisfaction is our success.
• Respect and Care: We care for and respect each other. We value our team's diversity and treat each other with kindness and understanding.
• Personal Growth and Opportunity: We foster personal growth and opportunities. We believe in empowering our employees, providing opportunities for learning and advancement.
• Leadership and Innovation: We nurture leadership and vision, and reward innovation. We encourage our employees to be leaders in their roles and think outside the box.
• Honesty and Integrity: We live by honesty and integrity. We operate with transparency and trustworthiness in all our interactions.
• Community Support: We support and participate in our communities. We believe in making a positive impact and giving back to our communities.
• Individual Responsibility: We take individual responsibility. We are responsible for our actions and decisions.
• Accountability: We hold ourselves responsible for delivering on our commitments to our customers, each other, and our business.

Why Pick n Pay? At Pick n Pay, our strength lies in our people. We strive to be the employer of choice, attracting and retaining the best talent in the industry. We create a work environment that fosters growth, celebrates achievements, and values individual contributions.

Here, your work will be meaningful, recognized, and rewarded. Experience the joy of being part of Pick n Pay. Let's shape the future of retail in Africa together. View our career opportunities.