Fresh Department Manager: People & Performance Leader

Pick n Pay Retailers; Soweto; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Pick n Pay Retailers is seeking a Local Floor Manager – Fresh to lead the Fresh departments, drive operational excellence, and deliver outstanding customer service. You will oversee staffing, stock management, and compliance with food safety standards while achieving sales, profitability and high-quality merchandising.

In this role, you will develop teams, manage stock and shrinkage, and ensure consistent, safe, and compliant store operations in a high-volume environment.

Qualifications

• 3–5 years' retail experience, preferably Fresh/FMCG.
• Supervisory or management experience in supermarket/retail.
• Experience delivering against operational and financial targets.
• Experience in Fresh departments (Produce, Bakery, Deli, Butchery, Seafood, Prepared Foods).
• Experience managing food safety and quality standards.
• Experience with stock management, shrinkage and waste reduction.

Responsibilities

• Manage day-to-day operations of Fresh departments; ensure staffing and readiness to serve customers.
• Drive product availability, freshness, quality, and presentation; implement promotions and merchandising standards.
• Monitor sales, waste, markdowns, stock levels and Fresh KPIs; identify opportunities to improve profitability and efficiency.
• Lead, coach and develop Fresh teams; conduct performance discussions and identify training needs; ensure attendance and discipline per policy.
• Ensure accurate receiving, storage, FIFO/FEFO, and stock rotation; investigate variances and action improvements.
• Ensure compliance with food safety, hygiene and quality standards; conduct audits and follow up on corrective actions.
• Drive sales and gross profit targets; manage costs and labour utilization; monitor budgets and waste.
• Maintain compliant merchandising and pricing, ensure availability of key lines and promotional products.
• Uphold health and safety standards; ensure safe working practices and housekeeping across Fresh areas.

Skills

People leadership

Stock management

Food safety knowledge

Customer service

Merchandising

Education

Grade 12 / Matric

Retail/operations qualification (advantageous)

Job description

Pick n Pay Retailers is seeking a Local Floor Manager – Fresh to lead the Fresh departments, drive operational excellence, and deliver outstanding customer service. You will oversee staffing, stock management, and compliance with food safety standards while achieving sales, profitability and high-quality merchandising.

In this role, you will develop teams, manage stock and shrinkage, and ensure consistent, safe, and compliant store operations in a high-volume environment.