LEGO Store Manager - Menlyn

The-Great-Yellow-Brick; Pretoria; On-site; ZAR 240,000 - 360,000; Full time

Job summary

LEGO is seeking a Store Manager to lead a team of play experts and deliver world-class performance in a safety-first retail environment. You will drive profitability through strong merchandising, KPI achievement, and exceptional customer journeys.

As a self-driven leader, you will coach staff, manage daily operations—from inventory and scheduling to loss prevention—and collaborate with senior management to foster a high-energy, customer-centric store culture.

Qualifications

• 3+ years of supervisory/management experience in a fast-paced retail environment.
• Proven mastery of POS systems, stock-takes, and inventory control.
• Strong conflict resolution abilities and experience managing staff schedules and performance reviews.

Responsibilities

• Lead a store team to deliver world-class performance in a safety-first environment.
• Drive KPI results and maximize profitability through sound merchandising and operations.
• Model and reinforce the LEGO service model to create signature customer experiences.
• Coach and develop staff to become Brand Ambassadors and deliver superior customer service.
• Oversee daily operations including inventory, scheduling, and loss prevention with precision.
• Collaborate with senior management to drive big-picture business performance.

Skills

Leadership

Team Leadership

Customer Service

Inventory Control

Retail Operations

Education

Matric Certificate

Tools

POS system

Job description

Are you ready to lead the future of play?

Join the LEGO® family as a Store Manager and become the face of our brand in (Location). In this role, you won’t just manage a store; you will lead a team of play experts, driving commercial success while ensuring that the LEGO® Brand, Vision, and Values are built into every customer interaction. We are looking for a self-driven leader who can motivate, energise, and inspire a team to deliver world-class performance in a "safety-first" environment.

The Mission: Lead, Inspire, Succeed

As a Store Manager, you are the architect of the store’s success. Your focus will be:

• Driving Results:Exceed Key Performance Indicators (KPIs) and maximize profitability through sound operational practices and impeccable merchandising standards.
• Exceptional Customer Journeys:Act as a role model for our service model, ensuring every client receives a "signature experience" that builds lifelong brand loyalty.
• Team Leadership & Growth:Empower your team through active coaching, continuous product training, and performance management. You turn Sales Assistants into Brand Ambassadors.
• Operational Autonomy:As a highly independent leader, you will manage daily operations—from inventory and scheduling to loss prevention with precision and a self-motivated drive.
• Strategic Collaboration:Work closely with senior management and partners to drive big-picture business performance and foster a cooperative, high-energy working culture.

What You’ll Bring to the Team

• Leadership Excellence:At least 3 years of supervisory/management experience in a fast-paced retail environment.
• Operational Expertise:Proven mastery of POS systems, stock-takes, and inventory control.
• People Skills:Strong conflict resolution abilities and experience managing staff schedules and performance reviews.
• Independence:You are self-driven, detail-oriented, and thrive in an environment where you are trusted to lead without micro-management.
• LEGO® Passion:A genuine understanding of LEGO® products and the creative joy they bring to "builders of tomorrow."

Pre-requisites for Application

• Education:Valid Matric Certificate.
• Experience: 3+ Years Management
• Clearance:Must be comfortable undergoing credit and criminal background checks.
• Logistics:Reliable transport and a commitment to work according to the mall’s trading hours.
• References:Must provide reliable, contactable professional references.
• Environment:Must be comfortable and engaging in a child-friendly environment.