LEGO Store Lead: Growth, Guest Joy & Ops Mastery

The Great Yellow Brick; Cape Town; Presencial; ZAR 300 000 - 420 000; Tempo integral

Resumo da oferta

The Great Yellow Brick in Cape Town is seeking a Retail Leader to drive store profitability and lead a team. You will coach staff to deliver outstanding customer experiences, manage product knowledge, and maintain high merchandising and safety standards.

Ideal candidates have 3+ years in retail leadership, strong POS and loss-prevention skills, and a passion for LEGO. You will work in a busy environment serving families with reliability and energy.

Qualificações

• 3+ years of management or supervisory experience in a fast-paced retail environment.
• Expertise in POS systems, loss prevention, expense control, and staff scheduling.
• Ability to resolve conflicts and manage diverse team dynamics.
• Deep appreciation for the LEGO brand and the 'Future of Play'.
• Sharp eye for merchandising and a safety-first environment.

Responsabilidades

• Driving Commercial Growth: Take ownership of KPIs and store profitability.
• Customer Experience Leadership: Model service standards and coach the team to inspire customers.
• Empowering the Team: Lead through coaching and performance management.
• Operational Excellence: Maintain store standards from visual merchandising to inventory integrity.
• Autonomous Leadership: Owns floor operations with minimal supervision.

Conhecimentos

Leadership

POS systems

Loss prevention

Staff scheduling

Customer service

Product passion

Merchandising

Formação académica

Matric certificate

Descrição da oferta de emprego

The Great Yellow Brick in Cape Town is seeking a Retail Leader to drive store profitability and lead a team. You will coach staff to deliver outstanding customer experiences, manage product knowledge, and maintain high merchandising and safety standards.

Ideal candidates have 3+ years in retail leadership, strong POS and loss-prevention skills, and a passion for LEGO. You will work in a busy environment serving families with reliability and energy.