Legal Advisor (iOCOOO179)

Ioco; Johannesburg; Remote; ZAR 900,000 - 1,300,000; Full time

Job summary

IOCO is seeking a practical Legal Advisor to join its CASHUB team. This remote-friendly role based in Johannesburg covers funeral claims, investigations, leadership, client relationships, marketing, technology and new project delivery.

You will draft repudiation reports, mentor investigators, build client relations, and contribute to pitches while implementing AI-led improvements with careful human review. A law qualification and 5–8 years of related experience are required.

Qualifications

• 5–8 years in insurance law, funeral or life claims.
• Strong legal writing and submissions experience.
• Experience leading specialist staff and investigations.
• Commercial confidence and client development ability.
• Interest in AI, automation and smarter workflows.
• Admission as an attorney or advocate is advantageous.

Responsibilities

• Draft legally sound funeral-claim repudiation reports with clear insurer recommendations.
• Deliver legal reports within agreed service levels.
• Handle complaints, insurer escalations and Ombudsman matters.
• Train investigators on policy wording, exclusions and evidence.
• Lead one Junior Legal Counsel and two Senior Investigators.
• Support complex underwritten life investigations and manage workload/quality.
• Build client relationships and market CASHUB services to win new work.
• Contribute to pitches, proposals and presentations.
• Develop and use AI/automation to improve quality and turnaround times with proper human review.

Skills

Legal drafting

Client relations

Team leadership

Commercial acumen

AI interest

Education

LLB or equivalent

Job description

We are looking for a practical, commercially minded Legal Advisor to join our CASHUB team. This is a hands-on role covering funeral claims, specialist investigations, team leadership, client relationships, marketing, technology and new project delivery.

What you'll do:

• Draft legally sound funeral-claim repudiation reports and give clear recommendations to insurers.
• Complete legal reports within the strict service levels agreed with clients.
• Handle complaints, insurer escalations and Ombudsman matters.
• Train and guide investigators on policy wording, exclusions and evidence requirements.
• Lead one Junior Legal Counsel and two Senior Underwritten Life Investigators.
• Support complex, high-value underwritten life investigations.
• Manage team workload, productivity, quality, turnaround times and investigator expenses.
• Build client relationships, market XTND’s CASHUB services, win new clients and grow work from existing clients.
• Contribute to pitches, proposals, quotations and presentations.
• Build, develop, test, implement and use AI and automation to improve quality, capacity and turnaround times while keeping proper human legal review.
• Set up and run new legal, claims, fraud, intermediary or investigation projects secured by the business.

Your expertise:

• 5-8 years relevant experience in insurance law, funeral or life claims, policy interpretation and repudiations.
• Strong legal writing skills and experience with complaints, formal submissions or Ombudsman matters.
• Experience leading specialist staff and supporting complex investigations.
• Commercial confidence, strong client skills and a willingness to market services and secure work.
• An interest in AI, automation and smarter ways of working.
• Admission as an attorney or advocate, and exposure to fraud, underwritten life investigations, project management or business development, would be an advantage.

Qualifications:

• An LLB or another recognised legal qualification.

Other information applicable to the opportunity:

• Permanent position (Remote)
• Location: Johannesburg
• Travel:You must be willing to travel to XTND or client head offices in Midrand, Johannesburg, Cape Town or other locations from time to time
• Valid South African Drivers licence and own reliable vehicle

Why work for us?

Want to work for an organization that solves complex real-world problems with innovative software solutions? At iOCO, we believe anything is possible with modern technology, software, and development expertise. We are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies.

You will be part of a consultancy, working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains.

Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.

By joining IOCO you will have an open invitation to developer inspiring forums. A place where you will be able to connect and learn from and with your peers by sharing ideas, experiences, practices, and solutions.

iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.