Learning Designer (Instructional Design, Blended Learning, LMS)

AES Global; Cape Town; Hybrid; ZAR 420,000 - 660,000; Full time

Job summary

AES Global is seeking a Learning Designer to craft practical, on-the-job training for client service, call centre and back-office teams. The role blends in-person and digital learning, translating real performance gaps into targeted programmes.

You will partner with business teams and subject matter experts to design blended learning using instructional design principles, maintain content as processes evolve, and travel as needed to deliver impactful programmes.

Qualifications

• Bachelor’s degree in instructional design, education or related field.
• 5+ years designing learning for operational environments - client service, call centres or back-office teams.
• Strong grounding in instructional design, adult learning principles and blended learning approaches.
• Proven work translating business requirements into learning solutions, and extracting organisational knowledge and process detail from stakeholders to build curricula.
• A portfolio of high-quality learning content across in-person, virtual and self-paced digital delivery.
• Hands-on with learning management systems and digital authoring tools.
• Excellent writing, with a talent for making complicated things simple.
• Strong stakeholder and project management - several pieces of work at once, priorities that move.
• Willing and able to travel from time to time.

Responsibilities

• Partner with teams across the business to understand their challenges, find the performance gaps and recommend practical learning solutions.
• Run learning needs analyses and pin down the knowledge, skills and behaviours people actually need to do their jobs well.
• Work with subject matter experts to draw out what they know, spot the process gaps, and turn both into learning that is easy to apply.
• Apply instructional design and adult learning principles to design blended programmes for in-person, virtual and self-paced audiences.
• Build the full kit - facilitator guides, learner guides, e-learning, formative and summative assessments and performance support tools.
• Work with facilitators so the material is easy to deliver and genuinely fit for purpose.
• Keep content accurate and current as processes change, improving it alongside the stakeholders who own the work.

Skills

Instructional design

Adult learning principles

Blended learning

Stakeholder management

Project management

Education

Bachelor’s degree in instructional design, education or related field

Tools

Learning Management System (LMS)

Digital authoring tools

Job description

Design the learning for the teams that carry a business day to day - client service, call centre and back-office people whose processes shift under them and whose training has to keep up. This is a Learning Designer seat built close to the work: practical programmes that land with the people doing the job, not a content factory turning out modules nobody uses.

You report to the Learning & Development Design Lead and work alongside teams, subject matter experts and facilitators. The brief is simple to say and hard to do: find the real performance gap, then design the thing that closes it - and keep it accurate as the business changes underneath you.

One practical thing to weigh before you apply: the office sits outside the Cape Town metro, so for anyone living in town this is a real daily drive. The role settles into a hybrid pattern - three days a week in the office and two from home - once an initial onboarding period, worked full-time from the office, is behind you.

What you'll do

• Partner with teams across the business to understand their challenges, find the performance gaps and recommend practical learning solutions
• Run learning needs analyses and pin down the knowledge, skills and behaviours people actually need to do their jobs well
• Work with subject matter experts to draw out what they know, spot the process gaps, and turn both into learning that is easy to apply
• Apply instructional design and adult learning principles to design blended programmes for in-person, virtual and self-paced audiences
• Build the full kit - facilitator guides, learner guides, e-learning, formative and summative assessments and performance support tools
• Work with facilitators so the material is easy to deliver and genuinely fit for purpose
• Keep content accurate and current as processes change, improving it alongside the stakeholders who own the work

What you'll need

• A bachelor’s degree in instructional design, education or a related field
• At least 5 years designing learning for operational environments - client service, call centres or back-office teams
• A strong grounding in instructional design, adult learning principles and blended learning approaches
• Proven work translating business requirements into learning solutions, and extracting organisational knowledge and process detail from stakeholders to build curricula
• A portfolio of high-quality learning content across in-person, virtual and self-paced digital delivery
• Hands-on with learning management systems and digital authoring tools
• Excellent writing, with a talent for making complicated things simple
• Strong stakeholder and project management - several pieces of work at once, priorities that move
• Willing and able to travel from time to time

Nice to have

• Curiosity about new learning approaches, technologies and trends, and the habit of trying simpler ways to help people learn
• Experience designing for high-volume operational teams where content evolves continuously
• Comfort with ambiguity and a fast pace - the answer is rarely handed to you fully formed

What's on offer

• Design work with real reach: your programmes land with the teams doing the job every day, and you get to see whether they worked
• Close access to the business - teams, subject matter experts and facilitators, not a ticket queue
• Room to shape how learning is done, in a team that wants it simple, useful and energising

Hybrid - three days a week in the office, after an initial full-time in-office onboarding period. Permanent.