Learner Branch Marketer - VKB Retail, Heilbron

VKB Group; Heilbron; On-site; ZAR 180,000 - 240,000; Full time

Job summary

VKB Group is seeking a customer-focused retail team player to support sales, merchandising, stock control, and service delivery across our branch network. The role emphasizes product promotion, stock availability, and strong customer interactions in a dynamic environment.

You will work with Afrikaans and English, contributing to branch targets and ensuring a high standard of merchandising and customer service in line with VKB policies.

Qualifications

• Experience in retail, sales, merchandising, stock control, or customer service environment.
• Clear criminal record.
• Able to communicate effectively in Afrikaans and English (spoken and written).
• Willingness to learn and grow within the organization.
• Friendly and professional demeanor, regardless of circumstances.

Responsibilities

• Sell merchandise in line with agreed sales targets.
• Promote and market products to customers.
• Assist customers with product selection and enquiries.
• Manage stock levels to ensure product availability.
• Monitor stock movement and support stock control processes.
• Merchandise products in accordance with branch standards.
• Replenish stock on shelves and displays as required.
• Resolve customer queries within approved mandates.
• Maintain a clean, organised, and professional working environment.
• Support branch operations through effective teamwork.
• Ensure compliance with company policies and procedures.
• Contribute to continuous improvement within the branch.
• Build and maintain positive customer relationships.

Skills

Customer focus

Communication

Teamwork

Accountability

Planning and organising

Problem-solving

Attention to detail

Relationship building

Education

Grade 12 / NQF Level 4

Job description

Introduction to the VKB Group

The VKB Group is an agricultural company providing support to farmers and producing straight-from-the-farm foods for consumers. Apart from its various consumer brands, the VKB Group is also represented by its regional brands: VKB, GWK and NTK.

Our roots are firmly planted in agriculture, with farming at our core, continuously growing and evolving throughout the years. Starting with providing everything needed on the farm to produce food, we now operate across the entire food supply chain, including processing, logistics, storage, handling and national and international market channels.

This "house of brands", established with the support of our farmer shareholders, forms the foundation for building the agribusiness of the future.

More About VKB Retail

VKB Retail forms an important part of the VKB Group's agricultural value chain by supplying farmers, producers, businesses, and communities with the products and services they need to operate and grow. Through its retail branches, VKB Retail delivers trusted solutions, quality products, and customer-focused service that help support agricultural production and rural development. Working at VKB Retail provides an opportunity to contribute directly to customer success while being part of a business that plays a meaningful role in South Africa's food production ecosystem.

Why This Role Matters

This role is at the heart of the customer experience within the branch. By ensuring products are available, well-presented, and effectively promoted, the successful candidate helps customers find the right solutions while supporting branch sales and operational efficiency. The role combines customer engagement, merchandising, stock management, and problem-solving to create a positive shopping environment and contribute to the overall success of the business.

Why Join VKB?

Joining VKB means becoming part of a business with deep agricultural roots and a strong commitment to growth, service excellence, and community impact. You will have the opportunity to develop your retail and customer service skills, work alongside knowledgeable colleagues, and contribute to a business that supports farmers and food production across South Africa. At VKB, every role plays a part in building a sustainable future while creating value for customers and communities.

What Success Looks Like

• Delivers outstanding customer service and consistently contributes to sales targets.
• Maintains accurate stock levels and supports effective stock control practices.
• Builds positive relationships with customers through professional and helpful interactions.
• Ensures products are attractively merchandised and readily available for customers.
• Responds effectively to customer queries and resolves issues within delegated authority.
• Maintains a clean, safe, and organised working environment.
• Supports branch objectives through teamwork, accountability, and attention to detail.
• Contributes to continuous improvement and adds value to daily branch operations.

Who We Are Looking For

We are looking for a customer-focused and detail-oriented team player who enjoys working with people and takes pride in maintaining high retail standards. The ideal candidate is dependable, organised, and proactive, with a strong sense of accountability and a willingness to support both customers and colleagues. They enjoy solving problems, take ownership of their responsibilities, and consistently look for opportunities to improve processes and service delivery. Success in this role requires someone who demonstrates integrity, resilience, and a commitment to delivering value while contributing positively to the team.

Qualifications

• Grade 12 / NQF Level 4

Essential Experience

• Experience in a retail, sales, merchandising, stock control, or customer service environment will be advantageous.
• Clear criminal record.
• Able to communicate effectively in both Afrikaans and English (spoken and written).
• Willingness to learn and grow within the organization.
• Friendly and professional demeanor, regardless of circumstances.

Competencies

• Customer focus
• Communication
• Teamwork and collaboration
• Accountability
• Planning and organising
• Problem-solving and analytical thinking
• Compliance and attention to detail
• Decision-making
• Relationship building
• Resilience

Skills Required

• Stock management and stock control
• Product merchandising
• Customer service and sales support
• Product marketing and promotion
• Query handling and problem resolution
• Relationship management
• Verbal and interpersonal communication
• Organisational and planning skills
• Accuracy and attention to detail

Key Responsibilities

• Sell merchandise in line with agreed sales targets.
• Promote and market products to customers.
• Assist customers with product selection and enquiries.
• Manage stock levels to ensure product availability.
• Monitor stock movement and support effective stock control processes.
• Merchandise products in accordance with branch standards.
• Replenish stock on shelves and displays as required.
• Resolve customer queries within approved mandates.
• Maintain a clean, organised, and professional working environment.
• Support branch operations through effective teamwork.
• Ensure compliance with company policies and procedures.
• Contribute to continuous improvement within the branch.
• Build and maintain positive customer relationships.

Important Information for Applicants

VKB Group reserves the right to close or withdraw any vacancy at its discretion. All personal information submitted through the Career Portal will be used solely for recruitment purposes and, where applicable, for matters related to employment.

As an equal opportunity employer, VKB Group is committed to Employment Equity, transformation, and the inclusion of People with Disabilities. Our recruitment decisions are aligned with the VKB Group Employment Equity Plan and Transformation Strategy.

A Note on Honesty and Integrity

As part of the application process, you will be required to complete a screening questionnaire. We strongly encourage all candidates to answer every question honestly and accurately.

At VKB Group, our culture is rooted in the values of being Humble, Hungry, Smart, Bold, and Playing as One Team. We believe in building authentic relationships and making sound decisions based on trust and integrity. Misrepresenting qualifications, experience, competencies, criminal history, or any other information may result in your application being withdrawn or your employment being terminated should discrepancies be identified during verification processes.

We respect your time and ask that you respect ours by providing truthful information throughout the recruitment process. This helps ensure that we focus on candidates who are genuinely aligned with the requirements of the role and the values of our organisation.