Lead Generation & Business Development - Office Based - UK Experience

Growth Resourcing; Umhlanga Rocks; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Performance culture

Job summary

Growth Resourcing in Umhlanga Rocks, SA, seeks a Lead Generation Executive to drive qualified opportunities for the Account Management team. You will make 75–100 outbound calls daily, introducing IT services, cybersecurity solutions, mobile services, VoIP and connectivity products, and qualify customer needs.

You will maintain CRM records, book meetings and support the sales team with a professional, customer-focused approach.

Qualifications

• Experience in telesales, telemarketing or lead generation is desirable.
• Ability to qualify opportunities using structured questions and pass notes to Account Managers.

Responsibilities

• Make 75-100 outbound calls per day to prospective business customers.
• Generate qualified leads and appointments for Account Managers across IT Services, Cyber Security, Mobile Phone Services, VoIP and Connectivity products.
• Identify key decision makers, understand customer requirements and qualify opportunities before passing to Sales Team.
• Book meetings, discovery calls and follow-up appointments for Account Managers.
• Use scripts and product messaging while adapting conversations to customer needs.
• Maintain accurate CRM records and lead status.
• Follow up marketing campaigns and existing prospect lists to create new opportunities.
• Provide daily updates to the Sales Director on activity and pipeline.

Skills

Outbound calling

Lead qualification

CRM proficiency

B2B sales

Tools

CRM systems

Microsoft Office

Job description

The Lead Generation Executive will play a key role in generating qualified sales opportunities for the Account Management team.

This office-based position involves making approximately 75–100 outbound calls per day to prospective customers, introducing a range of IT services, cybersecurity solutions, mobile services, VoIP and connectivity products.

The successful candidate will confidently engage with decision-makers, identify and qualify customer needs, schedule appointments, maintain accurate CRM records, and represent the business in a professional and customer-focused manner.

Main Duties 90%

• Make 75-100 outbound calls per day to prospective business customers from the office location
• Generate qualified leads and appointments for Account Managers across IT Services, Cyber Security, Mobile Phone Services, VoIP services and Connectivity products
• Identify key decision makers, understand customer requirements and qualify opportunities before passing them to the Sales Team
• Book meetings, discovery calls and follow-up appointments on behalf of the Account Managers
• Use agreed call scripts, campaign briefs and product messaging while adapting conversations to suit customer needs
• Maintain accurate and detailed records of all calls, outcomes, follow-up actions and lead status within the CRM system
• Follow up marketing campaigns, purchased data and existing prospect lists to create new business opportunities
• Provide daily updates to the Sales Director on call activity, appointments booked, qualified leads and pipeline opportunities

Personal and Team Development 10%

• Build a strong understanding of Comm-Tech’s IT, Cyber Security, Mobile, VoIP and Connectivity propositions
• Share customer insight, objections and campaign feedback with the Sales Director and wider sales team
• Proactively improve call handling, objection management and lead qualification skills
• Work towards achieving and exceeding personal call, lead generation and appointment targets

Personal Qualities

• Confident, professional telephone manner
• Target driven and comfortable making a high volume of outbound calls
• Resilient, tenacious and able to handle rejection positively
• Excellent communication and questioning skills
• Organised, self-motivated and able to manage daily call activity effectively
• Customer focused with a consultative approach to conversations
• Positive, proactive and willing to learn technical product areas
• Able to work well as part of an office-based sales team

Functional Skills and Experiences

• Previous telesales, telemarketing, appointment setting or lead generation experience is desirable
• Experience making outbound B2B calls and working to activity-based KPIs
• Ability to qualify opportunities using structured questions and pass clear notes to Account Managers
• Strong attention to detail when updating CRM records and customer information
• Comfortable discussing business technology solutions at an introductory level
• Able to work independently while supporting wider sales team objectives

Technical Skills and Experiences

• Good working knowledge of Microsoft Office applications
• Confident using CRM systems to record activity, manage follow-ups and track lead progress
• Good literacy and numeracy skills with the ability to produce clear customer notes
• Awareness of IT Services, Cyber Security, Mobile Phone Services, VoIP services or Connectivity products would be advantageous

Desirable Knowledge and Key Skills

• Knowledge of managed IT services or business technology solutions
• Knowledge of cyber security services and common business security challenges
• Understanding of mobile phone contracts, VoIP solutions and connectivity services
• Previous experience working within an MSP, telecommunications provider or technology reseller

Why Join Growth Resourcing?

• Competitive salary with strong growth potential
• Be part of ascaling business backed by UK leaders
• Work in a high-performance, supportive environment
• Real career progression opportunities—we grow people, not just teams
• Learn fast, move fast, and make an impact from day one