Lead Field Service Manager

Placements24; Sandton; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Fully remote

Executive salary + bonus

Health insurance

Leadership training

Job summary

Placements24 is seeking a Lead Field Service Manager to oversee remote service operations with a strategic focus on Sandton clients. You will lead a distributed team of technicians, drive performance, optimize workflows, and ensure top-tier client support.

The role requires extensive leadership experience in field service, strong remote-management capability, and a proven track record in installation and maintenance processes.

Qualifications

• Minimum 10 years of experience in field service management or a related leadership role.
• Proven ability to effectively manage and motivate a distributed workforce.
• Strong understanding of technical installation, maintenance, and repair processes.
• Excellent strategic planning, problem-solving, and decision-making skills.
• Exceptional communication and interpersonal abilities, adept at managing remote teams.

Responsibilities

• Lead, manage, and mentor a team of field service technicians operating remotely and on-site.
• Develop and implement strategies to optimize service delivery, reduce response times, and improve customer satisfaction.
• Oversee the scheduling and dispatch of technicians to ensure efficient coverage and resource allocation.
• Monitor team performance metrics, identify areas for improvement, and implement corrective actions.
• Ensure adherence to safety protocols and quality standards across all service operations.
• Collaborate with sales, engineering, and support departments to enhance service offerings and client relationships.
• Manage remote troubleshooting escalations and provide guidance to resolve complex technical issues.

Skills

Leadership

Remote team management

Strategic planning

Problem solving

Communication

Team motivation

Scheduling & dispatch

Tools

Remote monitoring tools

Service management software

Job description

About the Role

Our client is seeking an experienced and dynamic Lead Field Service Manager to oversee their remote service operations, with a strategic focus on clients in the Sandton region. This role is crucial for ensuring the efficiency, quality, and effectiveness of our client's field service delivery model, managed entirely remotely. You will lead a team of field service technicians and specialists, driving performance, optimizing workflows, and ensuring exceptional client support. This is a key leadership opportunity for a motivated professional who excels in managing remote teams and possesses a deep understanding of installation and maintenance best practices.

Key Responsibilities

• Lead, manage, and mentor a team of field service technicians operating remotely and on-site.
• Develop and implement strategies to optimize service delivery, reduce response times, and improve customer satisfaction.
• Oversee the scheduling and dispatch of technicians to ensure efficient coverage and resource allocation.
• Monitor team performance metrics, identify areas for improvement, and implement corrective actions.
• Ensure adherence to safety protocols and quality standards across all service operations.
• Collaborate with sales, engineering, and support departments to enhance service offerings and client relationships.
• Manage remote troubleshooting escalations and provide guidance to resolve complex technical issues.

Requirements

• Minimum 10 years of experience in field service management or a related leadership role.
• Proven ability to effectively manage and motivate a distributed workforce.
• Strong understanding of technical installation, maintenance, and repair processes.
• Excellent strategic planning, problem-solving, and decision-making skills.
• Exceptional communication and interpersonal abilities, adept at managing remote teams.
• Experience with service management software and remote monitoring tools is essential for this remote role.

Benefits

• Highly competitive executive-level salary and bonus potential.
• Fully remote position offering significant autonomy and flexibility.
• Comprehensive premium health, dental, and vision insurance.
• Generous allowance for professional development and leadership training.
• Opportunity to shape the future of remote service delivery for a leading company.