Lead Clerk: Payments & Process Improvement

Avbob; Gauteng; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Avbob is seeking a motivated Head Clerk to lead premium administration, ensuring accurate and timely payment allocations and preventing policy lapses.

The role focuses on supervising staff, optimizing processes, and managing financial and system-related activities within the department. Candidates should be ready to guide new staff and uphold service standards across internal and external stakeholders.

Qualifications

• Experience in processing payments and allocating premiums.
• Leadership and staff development skills.
• Ability to drive process improvements.

Responsibilities

• Maintain source records and ensure payments are allocated accurately and on time to prevent policy lapses.
• Identify and implement process improvements to enhance operational efficiency and service delivery.
• Train, guide, and support new employees on departmental processes and systems.
• Monitor and review staff performance regularly and address performance concerns where necessary.
• Conduct weekly team meetings and ensure effective communication within the department.
• Promote professional relationships and maintain high communication standards with internal and external stakeholders.
• Conduct informal and formal performance reviews in line with company values and performance requirements.
• Monitor outstanding correspondence and ensure completion within prescribed timelines.
• Manage personnel administration, including leave management and related processes.
• Verify and authorise payment requests, including refunds.
• Oversee daily payment allocation processes and resolve allocation discrepancies.
• Monitor automated refunds and ensure required system updates are completed.
• Compile and provide PERSAL reconciliation statistics for management reporting.
• Ensure the scheduling of tasks and programs is completed accurately and on time.
• Verify output totals and oversee the creation of outgoing files to institutions.
• Identify system improvements and log workflow requests where required.
• Compile monthly operational statistics and departmental reports.
• Manage and monitor various operational reports

Job description

Avbob is seeking a motivated Head Clerk to lead premium administration, ensuring accurate and timely payment allocations and preventing policy lapses.

The role focuses on supervising staff, optimizing processes, and managing financial and system-related activities within the department. Candidates should be ready to guide new staff and uphold service standards across internal and external stakeholders.