Lead, Application Implementations & Support

Datacentrix; Cape Town; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

University of Fort Hare is seeking a Team Lead to oversee Application Implementations and Support for internal and external clients in the Western Cape. The role focuses on design, configuration of Business Applications, and report design, with emphasis on freight, logistics, and transport management environments.

You will guide Solutions Teams, plan demand with project teams, and manage end-to-end deployments from go-live through support.

Qualifications

• High expertise in Project Management protocols.
• Degree in Business Information Systems or similar.
• Project Management qualification/degree.
• Knowledge in Freight Forwarding Business Applications.
• Knowledge in Transport Management Systems and SQL is a plus.
• Experience in Freight Forwarding, Logistics, or Transport Management is a plus.

Responsibilities

• Lead the Solutions Teams in their day-to-day prioritization.
• Manage Demand Planning with Project teams.
• Lead the Design and Configuration of Business Application and Report Designs.
• Manage the end-to-end Implementation process for specific Applications.
• Conduct Pre and Post Go-live Planning, taking charge of Go/No-Go decisions on Deployments.
• Perform Due Diligence as required.
• Oversee system evolution, bug escalations, and resolutions.
• Manage communication methods for Evolution, Bug Fixes, Bug tracking, and Release Notifications to relevant stakeholders.
• Troubleshoot production issues and conduct root cause analysis.
• Ensure continuity of interfaces by monitoring the platform.
• Develop and maintain support documentation.
• Gather business requirements from operations and customers.
• Translate business requirements into technical requirements with regional teams and vendors.
• Perform configuration and tests on various software systems.
• Provide pre, current, and post Go-live support

Skills

Project Management

Freight Forwarding Knowledge

Transport Management Systems

Finance & Reporting

Logistics Experience

Education

Degree in Business Information Systems

PM Certification/Qualification

Tools

SQL

Job description

University of Fort Hare is seeking a Team Lead to oversee Application Implementations and Support for internal and external clients in the Western Cape. The role focuses on design, configuration of Business Applications, and report design, with emphasis on freight, logistics, and transport management environments.

You will guide Solutions Teams, plan demand with project teams, and manage end-to-end deployments from go-live through support.