Lead Aesthetician & Client Relations Specialist

Placements24; George; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Service discounts

Staff training

Wellness program

Job summary

Placements24 in George, Western Cape, is seeking a Lead Aesthetician & Client Relations Specialist. You will perform advanced aesthetic treatments on-site with some remote planning, mentor junior staff, and strengthen client satisfaction in a premium spa setting.

The role blends hands-on care with strategy, requiring at least five years as a licensed aesthetician, strong client-service skills, and proficiency with clinic management software.

Qualifications

• 5+ years as a licensed aesthetician.
• Proven client relations and customer service experience.
• Strong knowledge of skincare technologies and treatments.
• Excellent communication and interpersonal skills.
• Leadership or supervisory experience is desirable.
• Ability to work independently and in a team.
• Proficiency with clinic management software for scheduling/records.
• Passion for beauty and client well-being.

Responsibilities

• Perform advanced aesthetic treatments (facials, peels, microdermabrasion, laser therapies).
• Assess skin conditions and propose personalized treatment plans.
• Develop new protocols and treatments to stay ahead of trends.
• Mentor aestheticians and provide training and feedback.
• Manage appointments, consultations, and follow-ups for a seamless client experience.
• Handle inquiries and resolve issues professionally and efficiently.
• Maintain meticulous client records and treatment histories.
• Uphold hygiene and sterilization standards in treatment rooms.
• Assist with inventory management of skincare products.
• Support marketing efforts to promote services and referrals.

Skills

Leadership

Aesthetic Treatments

Client relations

Communication

Team mentoring

Education

Licensed Aesthetician

Tools

Clinic management software

Job description

About the Role

Our client, a prestigious beauty and wellness spa located in the scenic city of George, Western Cape, is seeking an experienced and passionate Lead Aesthetician & Client Relations Specialist. This hybrid role offers the perfect blend of hands-on client care and client management, requiring you to be on-site for client-facing services while allowing for administrative and strategic planning to be done remotely. You will be instrumental in delivering exceptional aesthetic treatments, mentoring junior staff, and ensuring the highest standards of client satisfaction. This position offers a unique opportunity to lead a team, contribute to service innovation, and cultivate lasting client relationships within a beautiful coastal setting. We are looking for a motivated individual who can uphold our client's reputation for excellence and personalized service. The hybrid nature of this role provides flexibility, allowing for focused work both in and out of the clinic.

Key Responsibilities

• Perform a wide range of advanced aesthetic treatments, including facials, chemical peels, microdermabrasion, and laser therapies.
• Assess clients' skin conditions and recommend personalized treatment plans and home care regimes.
• Develop and implement new treatment protocols and service offerings to stay ahead of industry trends.
• Supervise and mentor a team of aestheticians, providing guidance, training, and performance feedback.
• Manage client appointments, consultations, and follow-ups to ensure a seamless and positive client experience.
• Handle client inquiries, complaints, and feedback professionally and efficiently, aiming for optimal resolution.
• Maintain meticulous client records, including treatment histories, progress notes, and personal details.
• Uphold strict hygiene and sterilization protocols within the treatment rooms and clinic.
• Contribute to the marketing and promotion of services, identifying opportunities for client retention and referrals.
• Assist with inventory management of skincare products and treatment supplies.

Requirements

• At least 5 years of experience as a licensed and qualified Aesthetician.
• Proven experience in client relations and customer service within the beauty or spa industry.
• Strong knowledge of various skincare technologies, products, and treatment methodologies.
• Excellent communication, interpersonal, and problem-solving skills.
• Leadership or supervisory experience is highly desirable.
• Ability to work effectively both independently and as part of a team.
• Proficiency in using clinic management software for scheduling and record-keeping.
• A genuine passion for the beauty and wellness industry and a commitment to client well-being.
• Hybrid work arrangement requires the ability to commute to George, Western Cape, for scheduled client-facing duties.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Discount on services and retail products.
• Opportunities for advanced training and professional development.
• A supportive and team-oriented work environment.
• Employee wellness programs.
• Exposure to a high-end clientele in a beautiful George setting.