Lead a High-Impact Remote Customer Support Team

Placements24; LegKraal Gate; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Performance bonuses

Health, dental, vision insurance

Fully remote

Career development

Home office allowance

Job summary

Placements24 in South Africa is seeking a Remote Team Lead to oversee a distributed Customer Support team, based in Mahikeng and operating fully remotely. You will guide a team of specialists, set performance standards, and drive customer satisfaction across all interactions.

The ideal candidate has 3+ years in customer support with at least 1 year in a team lead role, and strong leadership and communication skills for a remote environment.

Qualifications

• 3+ years in customer support with at least 1 year in a team lead role.
• Experience managing remote staff is preferred.
• Strong knowledge of customer service principles and best practices.

Responsibilities

• Lead, coach, and motivate a team of remote customer support representatives to achieve SLAs and quality standards.
• Monitor team performance, provide regular feedback, and conduct performance reviews for remote employees.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Handle escalated customer inquiries and resolve complex issues with professionalism and efficiency.
• Manage team schedules, workload distribution, and ensure adequate coverage for all support channels.
• Contribute to the development and improvement of support processes, tools, and training materials for a remote workforce.

Skills

Remote team leadership

CRM software

Customer service excellence

Performance management

Communication

Tools

CRM platforms

Ticketing systems

Job description

Placements24 in South Africa is seeking a Remote Team Lead to oversee a distributed Customer Support team, based in Mahikeng and operating fully remotely. You will guide a team of specialists, set performance standards, and drive customer satisfaction across all interactions.

The ideal candidate has 3+ years in customer support with at least 1 year in a team lead role, and strong leadership and communication skills for a remote environment.