L2 Onsite IT Support Engineer

ITProposal; Gqeberha; On-site; ZAR 180,000 - 240,000; Full time

Job summary

ITProposal in Gqeberha, South Africa, is seeking an L2 Onsite IT Support Engineer to provide desktop and printer support at a client site. The role involves dispatch-based technical support, troubleshooting, and resolving end-user IT issues in line with SLA requirements.

The position requires proven L2/desktop support experience, strong troubleshooting for desktops/laptops/printers, and the ability to respond quickly to service requests with NBD SLA adherence.

Qualifications

• Proven experience in L2/desktop support.
• Strong troubleshooting for desktops, laptops and printers.
• Experience with onsite and dispatch-based IT support.
• Ability to meet Next Business Day SLA and work independently.
• Good English communication.

Responsibilities

• Provide Level 2 onsite IT support and dispatch-based technical assistance.
• Troubleshoot and resolve desktop hardware and software issues.
• Diagnose and resolve printer-related problems.
• Provide technical support to end users and ensure timely issue resolution.
• Respond to service requests in accordance with the NBD SLA.
• Complete onsite visits based on required service duration (2-hour, half-day, full-day).

Skills

L2 IT support

Desktop support

Printer support

Troubleshooting

English communication

Job description

L2 Onsite IT Support Engineer

Location: Gqeberha, South Africa

Start Date: ASAP

Work Model: Onsite / Dispatch-Based Support

Duration: Limited Duration, with potential for ongoing support

Job Description

We are looking for a reliable L2 Onsite IT Support Engineer to provide desktop and printer support at a client site in Gqeberha. The role involves dispatch-based technical support, troubleshooting, and resolving end-user IT issues in line with agreed service-level requirements.

Key Responsibilities

• Provide Level 2 onsite IT support and dispatch-based technical assistance.
• Troubleshoot and resolve desktop hardware and software issues.
• Diagnose and resolve printer-related problems.
• Provide technical support to end users and ensure timely issue resolution.
• Respond to service requests in accordance with the Next Business Day (NBD) SLA.
• Complete onsite visits based on the required service duration, including 2-hour, half-day, and full-day assignments.
• Maintain clear communication and provide updates on completed support activities.

Requirements

• Proven experience in L2 IT support or desktop support.
• Strong troubleshooting skills for desktops, laptops, and printers.
• Experience providing onsite and dispatch-based IT support.
• Ability to work independently and respond to service requests promptly.
• Good English communication skills.
• Must be based in or able to provide onsite coverage in Gqeberha, South Africa.
• Availability to start ASAP.
• Ability to meet the agreed Next Business Day (NBD) SLA.

Service Expectations

• Onsite support based on a 2-hour, half-day, or full-day requirement.
• Dispatch-based assignments as needed.
• Compliance with agreed service-level requirements.
• Potential for recurring support assignments depending on business needs.