Key Accounts & Operations Leader

ZealHR; Gauteng; On-site; ZAR 600,000 - 900,000; Full time

Job summary

ZealHR in Gauteng is seeking an experienced Key Accounts & Operations Manager to oversee operational performance, client relationships and workforce management across assigned sites. You will ensure targets are achieved, maintain strong client relationships, manage employees and drive continuous improvements in productivity, service delivery and efficiency.

The role requires a University degree in Operations or Supply Chain, 5+ years in Supply Chain operations, and proven people management with

Qualifications

• Requires university degree in Operations, Supply Chain or related field.
• 5–10 years of relevant operational experience.
• Minimum 5 years of operational experience within Supply Chain Management.
• Proven experience in client/key account and people management.
• Strong verbal and written communication skills.
• Intermediate proficiency in Microsoft Office.
• Valid driver's licence.
• Fluent in English.
• Clear criminal record.

Responsibilities

• Set operational targets in consultation with clients and communicate expectations to stakeholders.
• Manage daily productivity and monitor performance against targets.
• Identify performance gaps and implement corrective measures.
• Escalate concerns that may impact targets or service delivery.
• Streamline processes to improve productivity and efficiency.
• Ensure consistent service excellence across operations.
• Build and maintain strong relationships with key clients.
• Conduct regular client engagements and provide operational feedback.
• Resolve client concerns promptly and professionally.
• Identify and implement value-added initiatives.
• Ensure client expectations and service levels are met.
• Manage employee performance, onboarding, timesheets, leaves, ER and wellbeing.
• Implement succession planning and development initiatives.
• Manage disciplinary processes per company procedures.
• Maintain accurate employee and performance records.
• Complete salary and weekly operational inputs; manage recruitment and documentation.
• Oversee HR audits, asset registers and operational reporting.
• Ensure health and safety training and records are up to date.
• Escalate reportable incidents per requirements.

Skills

Communication skills

People management

Leadership

Education

University degree in Operations or Supply Chain

Tools

Microsoft Office

Job description

ZealHR in Gauteng is seeking an experienced Key Accounts & Operations Manager to oversee operational performance, client relationships and workforce management across assigned sites. You will ensure targets are achieved, maintain strong client relationships, manage employees and drive continuous improvements in productivity, service delivery and efficiency.

The role requires a University degree in Operations or Supply Chain, 5+ years in Supply Chain operations, and proven people management with