Key Accounts Client/Product Administrator

Time Personnel; Stellenbosch; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Time Personnel in Stellenbosch is seeking an administrative professional to support Buyers and Key Accounts Managers in client interactions and stock planning.

You will verify product details on supplier platforms, capture data on M-Trac, liaise with customers for samples, and manage orders and stock from quotation to delivery.

Qualifications

• Grade 12 with relevant qualification advantageous.
• 2-3 years’ administration experience in the Promotional Gifts and Branding Industry.
• Strong interpersonal and communication skills for building customer rapport.
• Ability to manage multiple projects, track stock levels and maintain stock records.
• Willingness to work overtime when required.

Responsibilities

• Assist the Buyer and Key Accounts Manager in client interaction and stock planning.
• Verify product information on supplier sites and capture data on M-Trac.
• Confidently liaise with customers to obtain information for samples and deliveries.
• Capture and load suppliers on M-Trac; manage sample returns.
• Manage stock and GRV; place orders with suppliers after quotation approval.
• Follow up on collection/delivery of orders and assist with delivery notes.
• Edit and load orders on M-Trac; liaise with dispatch for delivery.
• Resolve order short-delivery queries and perform any admin tasks as needed.

Skills

Interpersonal skills

Communication skills

Attention to detail

Customer service

Education

Grade 12

Admin qualification (advantageous)

Job description

REQUIREMENTS

• Grade 12 and relevant qualification advantageous
• 2-3 years’ administration experience in the Promotional Gifts and Branding Industry
• Strong professional interpersonal and communication skills with the ability to build rapport with customers
• Manage multiple projects, track stock levels and maintain accurate stock records
• Friendly and professional disposition
• Creative and Imaginative Thinking- Being able to envision new trends to meet customers’ promotional needs
• Excellent written skills for all administration and emails customers, suppliers and internal teams
• Initiative and excellent attention to detail ESSENTIAL
• Willingness to work overtime, as and when required

DUTIES

• Assisting the Buyer and Key Accounts Manager in all areas of their client interaction process and stock requirements
• Verify information of products on supplier website and capture data of products on M-Trac
• Liaise with customers confidently to get required information for providing samples and delivering to their premises then follow up on order quantities and return of samples
• Capture and load suppliers on M-Trac
• Manage sample returns from clients
• Manage stock and GRV
• Upon approval of quotation from clients, place order with suppliers
• Follow-up with supplier on collection and / or delivery of orders
• Assist with collection and Delivery notes
• Edit orders as approved by the sales team and account manager on M-Trac
• Load orders on M-Trac
• Complete orders and liaise with the dispatch department and / or couriers for delivery of orders
• Manage queries on orders short delivered to warehouse and / or customers
• Assist with any other administrative task as and when required by the team leader

Salary: R negotiable dependent on experience