Key Account Manager X2

Icebolethu; Durban; On-site; ZAR 480,000 - 750,000; Full time

Job summary

Icebolethu Group is seeking two Key Account Managers to lead the Corporate Department in Durban. You will drive corporate sales growth, manage key client relationships, ensure FAIS compliance and oversee team performance to deliver exceptional customer service.

Responsibilities include leading department operations, planning rosters, maintaining records, and producing weekly and monthly performance reports. Strong regulatory knowledge and multilingual client communication are essential.

Qualifications

• Relevant tertiary qualification in Sales, Marketing or related field.
• FAIS compliance certificates as applicable.
• Experience in Insurance or Funeral/Burial industry is advantageous.

Responsibilities

• Lead daily Corporate Department operations, plan duty rosters and manage leave.
• Drive corporate sales targets via cold-calling, executive appointments and activations.
• Build and maintain relationships with corporate decision-makers and handle escalations.
• Enforce FAIS/FSCA regulatory compliance through staff training and audits.
• Oversee telephonic and written client communications ensuring professional service.
• Compile weekly/monthly performance packs, maintain client databases and records.

Skills

Targets & results

Leadership

Regulatory

Communication

Customer focus

MS Office

Education

Tertiary qualification

FAIS compliance certificate

Tools

MS Office

Job description

Icebolethu Group is looking for two Key Account Managers to provide leadership within the Corporate Department, drive corporate scheme sales growth, manage key client relationships, ensure operational efficiency and FAIS compliance, and oversee team performance to deliver exceptional customer service. This position is based in Durban.

• Departmental Leadership & Staff Operations: Lead daily Corporate Department operations, plan duty rosters, manage leave, and oversee team performance while maintaining high morale.
• Corporate Sales & Market Expansion: Drive corporate sales targets through cold-calling, setting up executive appointments, and executing sales activations.
• Key Account & Client Relationship Management: Build and maintain direct relationships with corporate decision-makers, handle query escalations, and execute retention strategies.
• Compliance & Quality Control: Enforce strict FAIS and FSCA regulatory compliance through continuous staff training, quality audits, and call monitoring.
• Client Service Standards: Oversee telephonic and written client communications to ensure professional, multi-lingual, and high-quality service delivery.
• Administration & Reporting: Compile weekly and monthly performance report packs, maintain client databases, keep meeting records, and manage office inventory.

Key Skills & Competencies

• Target & Results-Driven: Proven ability to consistently hit sales, premium collection, and customer retention targets.
• Leadership & People Management: Strong team-building, coaching, and conflict-resolution capabilities.
• Regulatory Expertise: Comprehensive understanding of the South African insurance regulatory landscape (FAIS & FSCA).
• Communication & Negotiation: Excellent presentation, corporate networking, and multi-lingual interaction skills.
• Customer Focus: High commitment to service excellence, integrity, and client confidentiality.
• Computer Literacy: Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Qualifications

• Relevant Tertiary Qualification in Sales, Marketing, Business Administration, Customer Service, or related fields.
• Relevant professional or regulatory developmental certificates (e.g., FAIS compliance).
• Experience in the Insurance and/or Funeral/Burial industry will be an added advantage.

Experience

• 3–5 years of experience in key account management, corporate sales, or client relationship management within a medium-to-large service organization.
• Proven track record in corporate cold-calling, client presentations, team supervision, and regulatory compliance.
• Experience in the Insurance and/or Funeral/Burial industry will be an added advantage.