Key Account Manager

GRTS; Johannesburg; On-site; ZAR 1,200,000 - 2,000,000; Full time

Job summary

GRTS is seeking an experienced Key Account Manager to manage an established portfolio of major mining customers across Africa. The role combines mining expertise, technology and commercial responsibility, with regular travel to customer sites across the region.

You will nurture long-term relationships, identify opportunities to expand software and consulting solutions, and work closely with mining engineers and senior stakeholders to deliver value. Hybrid working in Johannesburg is offered.

Qualifications

• Strong background in mining industry; degree in Mining Engineering, Geology, Surveying or related discipline.
• Experience in key account management or similar customer-facing commercial role within mining.
• Knowledge of mine planning software and related technologies.

Responsibilities

• Manage and develop an established portfolio of major mining customers across Africa.
• Own customer relationships, retention and account growth with churn target.
• Travel to mine sites across Africa and engage with senior stakeholders.
• Collaborate with mining operations teams and leverage software/consulting solutions.

Skills

Key Account Management

Mining software

Travel to sites

Customer relationships

Education

Mining Engineering degree

Geology degree

Surveying degree

Tools

Deswik

Job description

I’m working with a global leader in mine planning and mining software that is looking to appoint an experienced Key Account Manager to manage and develop key mining customers across Africa.

This is not a traditional new-business sales role. You’ll take ownership of an established portfolio of customers, acting as a trusted point of contact, maintaining long-term relationships and identifying opportunities to expand the use of the company’s software and consulting solutions.

The role combines mining expertise, technology and commercial responsibility, working closely with major mining operations and regularly travelling to customer sites across Africa.

The opportunity

• Manage and develop an established portfolio of major mining customers across Africa.
• Join a KAM team responsible for approximately ZAR 130 million in existing customer revenue.
• Focus on customer relationships, retention and account growth, with a target of maintaining churn below 6%.
• Work with customers to understand their mining challenges and identify where software and consulting solutions can add value.
• Remain closely connected to the technical side of mining while building long-term commercial relationships.
• Join an established global mining technology business with a strong reputation across the industry.
• Hybrid working in Johannesburg, including two days per week from home.

What we're looking for

You’ll need a strong background within the mining industry, ideally supported by a degree in Mining Engineering, Geology, Surveying or a related discipline.

We’re particularly interested in candidates who have:

• Experience in Key Account Management, technical sales or a similar customer-facing commercial role within mining.
• Good knowledge of mine planning and mining software, whether through Deswik or other leading mine planning platforms.
• Genuine experience travelling to mine sites across Africa and an understanding of the challenges associated with working across the region.
• The technical credibility to engage with mining engineers, technical services teams and senior customer stakeholders.
• A track record of building and maintaining long-term customer relationships.
• A desire for a stable, long-term role where you can take ownership of important customer relationships and develop as a senior individual contributor.

This would suit an experienced mining technology professional who enjoys working closely with customers and wants to remain connected to the technical side of mining, without the role being focused purely on new‑business development or people management.

If you have a mining background, experience with mine planning software and have managed customers across Africa, I’d be keen to hear from you.