Junior Service Advisor Shelley Beach

The Employment Channel; KwaZulu-Natal; On-site; ZAR 150,000 - 190,000; Full time

Job summary

The Employment Channel is seeking a Junior Service Advisor to join our automotive service team in KwaZulu-Natal, South Africa. The role focuses on delivering excellent customer service, scheduling service work, and communicating with callers about service options and timelines.

You will assist with appointments, vehicle pickups, and warranty discussions while supporting the service department’s workflow to maximize customer satisfaction and repeat business.

Qualifications

• Proven work experience as a Service Advisor or similar role.
• Strong understanding of automotive technology and the automotive industry.
• Proficiency with industry-specific software.
• Excellent customer service, interpersonal and communication expertise.
• Strong organizational, decision-making and problem-solving skills.
• Relevant training and/or certifications as a Service Advisor. Knowledge of vehicles.

Responsibilities

• Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up.
• Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car.
• Manage and oversee the dealership’s workflow and schedule.
• Call customers to advise them about service changes or car pick-up times.
• Maintain positive customer relationships to ensure repeat business.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Problem-solving

Knowledge of vehicles

Tools

Industry software

Job description

Junior Service Advisor

We are seeking a Junior Service Advisor to join our automotive service team.

Duties & Responsibilities

1. Proven work experience as a Service Advisor or similar role.
2. A strong understanding of automotive technology and the automotive industry.
3. Proficiency with industry-specific software.
4. Excellent customer service, interpersonal and communication expertise.
5. Strong organizational, decision-making and problem-solving skills.
6. Relevant training and/or certifications as a Service Advisor. Knowledge of vehicles.
7. Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up.
8. Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car.
9. Manage and oversee the dealership’s workflow and schedule.
10. Call customers to advise them about service changes or car pick-up times.
11. Maintain positive customer relationships to ensure repeat business.