Junior Service Advisor

The Employment Channel; KwaZulu-Natal; On-site; ZAR 180,000 - 240,000; Full time

Job summary

The Employment Channel is seeking a Junior Service Advisor to join our automotive service team. You will assist customers, schedule service appointments, and support the service workflow on-site with a focus on delivering excellent customer experiences.

You should have proven experience in a service-advisor-like role, a solid understanding of automotive technology, and familiarity with industry software. Strong communication and interpersonal skills are essential for success.

Qualifications

• Proven work experience as a Service Advisor or similar role.
• Strong understanding of automotive technology and the automotive industry.
• Proficiency with industry-specific software.
• Excellent customer service, interpersonal and communication expertise.
• Knowledge of vehicles; relevant training or certifications as a Service Advisor.

Responsibilities

• Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up.
• Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car.
• Manage and oversee the dealership’s workflow and schedule.
• Call customers to advise them about service changes or car pick-up times.
• Maintain positive customer relationships to ensure repeat business.

Skills

Customer service

Interpersonal skills

Communication

Tools

Automotive software

Job description

Junior Service Advisor

We are seeking a Junior Service Advisor to join our automotive service team.

Duties & Responsibilities

1. Proven work experience as a Service Advisor or similar role.
2. A strong understanding of automotive technology and the automotive industry.
3. Proficiency with industry-specific software.
4. Excellent customer service, interpersonal and communication expertise.
5. Strong organizational, decision-making and problem-solving skills.
6. Relevant training and/or certifications as a Service Advisor; knowledge of vehicles.
7. Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up.
8. Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car.
9. Manage and oversee the dealership’s workflow and schedule.
10. Call customers to advise them about service changes or car pick-up times.
11. Maintain positive customer relationships to ensure repeat business.