Junior Learning & Development Coordinator

absa; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Absa Bank Limited is seeking a Learning & Development Coordinator in Johannesburg to coordinate delivery of L&D services in line with SOPs.

The role focuses on administering processes, coordinating consultants, driving service quality, coaching, and leading the team to meet quarterly performance contracts and SLAs.

Qualifications

• Co-ordinate delivery of learning and development services according to SOPs.
• Drive customer service quality targets and coaching for better performance.
• Lead the team to achieve quarterly performance targets.

Responsibilities

• Manage administration and coordinate with inbound/outbound consultants to deliver quality service.
• Achieve productivity targets and ensure adherence to schedules and SLAs.

Skills

Coordinating learning programs

Customer service

Team leadership

Coaching

SOP adherence

Education

FETC in Education, Training and Development

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

To coordinate the delivery of learning and development services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

Manage administration: Actively interact with Inbound or Outbound consultant to achieve daily customer service quality targets Drive participation in the weekly skills audit tests to improve knowledge and instil the correct behaviours to achieve the desired outcome, through delivering exceptional results, resolving customer requests at the first point of contact Lead team to achieve targets set as per the agreed quarterly performance contracts. Ensure that assessments are conducted and appropriate coaching sessions are done. | Achieve contracted service level agreements : Achieve the set productivity targets of the team as per the quarterly performance contracts Maintain a lower number of outbound transfer calls, as set per the performance contracts and exceed the set adherence to schedule target as set per the performance targets. Ensure adherence of the required In-office Time of the team | : | : | : | : | : | :

Education

Further Education and Training Certificate (FETC): Education, Training and Development (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised