Junior Cancellations Administrator

LYCEUM; Randburg; On-site; ZAR 150,000 - 190,000; Full time

Job summary

Lyceum College in Randburg, South Africa, seeks a Junior Cancellations Administrator to manage the cancellations process within the Finance Department, ensuring accurate processing, proper documentation, and clear communication with students, faculty and staff.

You will maintain financial records, assist students with paperwork, report trends for forecasting, and coordinate with academics and external providers to ensure smooth, compliant cancellations.

Qualifications

• A relevant qualification in finance, administration, or a related field.
• Minimum 1.5+ years of administrative experience, preferably in a finance related role.
• Experience in managing financial records and stakeholder engagement is an advantage.

Responsibilities

• Process cancellations and manage related financial documentation.
• Maintain accurate records of cancellations and related transactions.
• Assist students with paperwork and respond to inquiries within set timeframes.
• Monitor cancellation trends to aid forecasting and reporting.
• Coordinate with other departments and external providers as needed.

Skills

Attention to detail

Communication skills

Organizational skills

Customer service

Education

Relevant qualification in finance/administration

Tools

Microsoft Office Suite

Financial management systems

Job description

Randburg, South Africa | Posted on 08/28/2026

Lyceum is the trusted choice for over a century of quality education in South Africa. Our unique approach combines accredited programmes with flexible distance learning, making it easier to balance your studies with your lifestyle.

With thousands of students empowered to achieve their goals, we provide an innovative platform for success.

Experience a learning environment that prioritises your growth and career advancement while giving you the freedom to learn on your terms.

Job Description

Job Summary:

The Junior Cancellations Administrator plays a critical role in managing the financial aspects of cancellations

within the Finance Department. This position ensures accurate and efficient processing of cancellations, and

related documentation, while maintaining clear communication with students, faculty, and staff. The role is

essential to maintaining financial accuracy and compliance with institutional policies.

Main Purpose of the Job:

To provide administrative support to the Finance Department by processing cancellations, managing related

financial documentation, and ensuring compliance with cancellation policies. The role requires close attention to

detail and the ability to liaise effectively with multiple stakeholders, ensuring that all processes run smoothly and

efficiently.

The following are the primary areas of responsibility and their estimated percentage of time:

2. Financial Documentation and Records Management (20%)

• Maintain accurate records of all cancellations and related financial transactions.
• Ensure proper filing of all financial documentation for auditing and reporting purposes.
• Verify and cross-check financial data to ensure consistency and accuracy.

3. Student Support (15%)

• Serve as the first point of contact for student inquiries regarding cancellations.
• Provide clear and accurate information to students regarding their financial standing following a
• Assist students in completing the necessary paperwork for cancellations and follow up on outstanding
• information.
• Provide feedback to students within 48 hours of receiving their initial cancellation request.
• Provide regular feedback on progress of the cancellation and status thereof
• Provide feedback to students on cancellation outcome once Cancellation Committee has deliberated a matter within 48 hours

4. Capturing and Data Analysis (10%)

• Monitor trends in cancellations to assist with financial forecasting and possible retention efforts
• strategies
• Support the Finance Team with ad-hoc reporting requirements.

5. Stakeholder Communication (10%)

• Engage with customers to address cancellation requests, handle inquiries, and resolve issues
• Liaise with other departments, such as Academics and Student Support Services, to ensure seamless
• Communicate with faculty and staff to address any queries or issues related to cancellations.
• Work with external stakeholders, such as payment providers, where necessary

accounted for and recorded on the system.

Requirements

REQUIREMENTS OF THE JOB

Qualifications

• A relevant qualification in finance, administration, or a related field
• Experience
• Minimum of 1.5+ years of administrative experience, preferably in a finance related role.
• Experience in managing financial records and stakeholder engagement is an advantage.

Skills and Competencies

Technical Skills:

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and financial management systems.

Strong organizational and attention-to-detail skills.

Communication Skills:

Excellent verbal and written communication skills for interacting with students, staff, and external stakeholders.

Problem-Solving Skills:

Ability to identify and resolve issues related to cancellations and financial discrepancies promptly.

Administrative Skills:

High level of accuracy in managing financial records and documentation.

Ability to manage multiple tasks efficiently in a fast-paced environment.

Strong customer service focus and the ability to handle client interactions with sensitivity and professionalism.

A thorough approach with a keen eye for detail to ensure accurate processing and record-keeping.

Key Attributes

• Team-oriented with the ability to work independently when required.
• Commitment to maintaining financial accuracy and ensuring compliance with policies.
• Professional and ethical conduct with a focus on confidentiality.

Employment Equity and General Notes

Only shortlisted candidates will be contacted.

Lyceum College reserves the right not to make an appointment. Appointment will be subject to the verification of qualifications, references, employment history and any other appropriate pre-employment checks.

Lyceum College is committed to employment equity and reserves the right to give preference to suitably qualified candidates in accordance with its Employment Equity Plan