Junior Call Centre Developer | George, Western Cape | On-Site

Badger Holdings; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Badger Holdings is seeking a Junior Call Centre Developer to join our on-site team in George. You will work at the intersection of IT support, contact centre technology and innovation, helping us create a reliable experience for our people and customers.

You will assist with developing our Omni-Channel ConnexAI, troubleshoot VoIP/SIP, and support the ConnexAI platform with AI agents and chatbots. This role offers hands-on IT exposure and opportunities to shape future customer experiences.

Responsibilities

• Intersections of IT support, contact centre technology and innovation to deliver a reliable experience for staff and customers.
• Assisting with the development of our Omni-Channel Contact centre system - ConnexAI.
• Troubleshooting VoIP, SIP, PABX systems, softphones, headsets, call routing and IVR functionality.
• Providing hands-on IT support across Windows desktops, servers, networks, Microsoft 365 and business applications.
• Supporting ConnexAI platform, including AI agents, chatbots, self-service tools and contact centre integrations.
• Assisting with API integrations between contact centre, CRM, policy administration and other systems.
• Using SQL queries to support reporting, dashboards, troubleshooting and operational improvements.
• Maintaining security and reliability: user access management, monitoring and incident resolution.
• Participating in system upgrades, testing, deployments and technology projects.

Job description

Junior Call Centre Developer

Location: George, On-site

Keep people connected. Make technology work smarter. Help shape the future of customer experience.

Love solving technical challenges? Curious about AI, automation and the technology that powers great customer experiences?

We're looking for a Junior Call Centre Developer who enjoys getting hands-on with technology, figuring things out and making a real difference.

This isn't just another IT support role. You'll be part of the team keeping our contact centre connected, our systems running smoothly and our customer interactions evolving through smarter technology.

What you day to day will look like:

• You'll work at the intersection of IT support, contact centre technology and innovation, helping us create a reliable, seamless experience for our people and customers.
• Your role will include:
• Assisting with the development of our Omni-Channel Contact centre system - ConnexAI
• Keeping our contact centre connected: Support and troubleshoot VoIP, SIP, PABX systems, softphones, headsets, call routing and IVR functionality.
• Making technology work: Provide hands-on IT support across Windows desktops, servers, networks, Microsoft 365 and business applications.
• Helping build smarter customer experiences: Support our ConnexAI platform, including AI agents, chatbots, self-service tools and contact centre integrations.
• Connecting the dots: Assist with API integrations between our contact centre, CRM, policy administration and other business systems.
• Turning data into insights: Use SQL queries to support reporting, dashboards, troubleshooting and operational improvements.
• Keeping systems secure and reliable: Support user access management, security controls, system monitoring and incident resolution.
• Moving technology forward: Get involved in system upgrades, testing, deployments and exciting technology projects.