Junior Call Centre Developer: AI, IVR & Omni-Channel Tech

Badger Holdings

South Africa

On-site

ZAR 180,000 - 240,000

Full time

14 days+

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Job summary

Badger Holdings is seeking a Junior Call Centre Developer to join our on-site team in George. You will work at the intersection of IT support, contact centre technology and innovation, helping us create a reliable experience for our people and customers.

You will assist with developing our Omni-Channel ConnexAI, troubleshoot VoIP/SIP, and support the ConnexAI platform with AI agents and chatbots. This role offers hands-on IT exposure and opportunities to shape future customer experiences.

Responsibilities

Intersections of IT support, contact centre technology and innovation to deliver a reliable experience for staff and customers.
Assisting with the development of our Omni-Channel Contact centre system - ConnexAI.
Troubleshooting VoIP, SIP, PABX systems, softphones, headsets, call routing and IVR functionality.
Providing hands-on IT support across Windows desktops, servers, networks, Microsoft 365 and business applications.
Supporting ConnexAI platform, including AI agents, chatbots, self-service tools and contact centre integrations.
Assisting with API integrations between contact centre, CRM, policy administration and other systems.
Using SQL queries to support reporting, dashboards, troubleshooting and operational improvements.
Maintaining security and reliability: user access management, monitoring and incident resolution.
Participating in system upgrades, testing, deployments and technology projects.