Junior Business Analyst: Bridge Biz & Tech

NTT America, Inc.; Johannesburg; Hybrid; ZAR 240,000 - 360,000; Full time

Job summary

NTT DATA is seeking an entry-level Associate Business Analyst to learn how to gather requirements and define solutions for business, process and system improvements. You will liaise with stakeholders to understand operations and propose practical, well-documented solutions that support organizational goals.

In this role you’ll develop analytical skills, document functional requirements, test cases, and user guides while contributing to ongoing service enhancements. Hybrid working is offered.

Qualifications

• Basic experience as a Business Analyst in a technology services environment.
• Experience in requirements gathering, use case definition and process mapping.
• Familiarity with services organizations and associated systems is helpful.
• BA certifications or ITIL knowledge are advantageous.
• Strong documentation and communication capabilities.

Responsibilities

• Acts as bridge between business problems and technology solutions.
• Supports analysis and transformation to address business needs.
• Collaborates with clients, applying best practices to define requirements.
• Delivers projects aligned with sponsor expectations and enterprise architecture.
• Documents requirements, test cases, user guides and training materials.
• Escalates issues and ensures on-time delivery and quality.

Skills

Team player

Communication skills

Analytical skills

Documentation skills

Stakeholder engagement

Project management basics

Education

Bachelor’s degree in Business or IT

Project management certification

BA certification (preferred)

IIBA membership

ITIL certification (advantageous)

Tools

MS Office (Excel, Word, PowerPoint, Visio)

ServiceNow

Siebel

Remedy

SAP

EMS

Job description

NTT DATA is seeking an entry-level Associate Business Analyst to learn how to gather requirements and define solutions for business, process and system improvements. You will liaise with stakeholders to understand operations and propose practical, well-documented solutions that support organizational goals.

In this role you’ll develop analytical skills, document functional requirements, test cases, and user guides while contributing to ongoing service enhancements. Hybrid working is offered.