Associate Business Analyst-9

NTT America, Inc.; Johannesburg; Hybrid; ZAR 240,000 - 360,000; Full time

Job summary

NTT DATA is seeking an entry-level Associate Business Analyst to learn how to gather requirements and define solutions for business, process and system improvements. You will liaise with stakeholders to understand operations and propose practical, well-documented solutions that support organizational goals.

In this role you’ll develop analytical skills, document functional requirements, test cases, and user guides while contributing to ongoing service enhancements. Hybrid working is offered.

Qualifications

• Basic experience as a Business Analyst in a technology services environment.
• Experience in requirements gathering, use case definition and process mapping.
• Familiarity with services organizations and associated systems is helpful.
• BA certifications or ITIL knowledge are advantageous.
• Strong documentation and communication capabilities.

Responsibilities

• Acts as bridge between business problems and technology solutions.
• Supports analysis and transformation to address business needs.
• Collaborates with clients, applying best practices to define requirements.
• Delivers projects aligned with sponsor expectations and enterprise architecture.
• Documents requirements, test cases, user guides and training materials.
• Escalates issues and ensures on-time delivery and quality.

Skills

Team player

Communication skills

Analytical skills

Documentation skills

Stakeholder engagement

Project management basics

Education

Bachelor’s degree in Business or IT

Project management certification

BA certification (preferred)

IIBA membership

ITIL certification (advantageous)

Tools

MS Office (Excel, Word, PowerPoint, Visio)

ServiceNow

Siebel

Remedy

SAP

EMS

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Associate Business Analyst role is an entry level subject matter expert, responsible for learning the skills to work with internal and external clients to determine requirements and to define solutions to address business, process and systems problems, and improvements in the organization.

Working under general supervision, this role acts as a liaison among stakeholders in order to understand the structure, policies, and operations of an organisation, and to recommend solutions that enable the organisation to achieve its goals.

Key responsibilities:

• Acts as a bridge between the business problems and the technology solutions.
• Supports the analysis, transformation and ultimately works towards resolving business problems with the help of technology.
• Works with internal clients and applies best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change.
• Delivers business projects in line with sponsor requirements and enterprise architecture.
• Proactive development and deployment of enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment.
• Ensures the identification and documentation of operational gaps including user guides, templates, test cases and related user training.
• Assists with the resolution of issues pertaining to the service.
• Adheres to and follow the relevant development and support processes.
• Communicates and escalates if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues.
• Takes responsibility for delivery of project elements under relevant guidance and supervision.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Some understanding of business practices and processes.
• Team player who displays good client service orientation with well-developed administrative and organization skills.
• Some expertise in specific systems, processes and technologies that they will be required to analyze.
• Meticulous attention to detail whilst working under pressure.
• Good verbal and written communication skills.
• Ability to listen empathetically.
• Ability to build rapport and engage effectively with a variety of stakeholders.
• Some knowledge of project management methodology.
• Developing analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives.
• Good documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentations.
• Working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and Visio.
• Some understanding of systems generally used in a services organization, for example, ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous.

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Business or Information Technology or a related field.
• Project management certification would be advantageous.
• Professional in Business Analysis certification is preferred.
• IIBA Membership required.
• Relevant technology certification(s) required, such as ITIL.

Required experience:

• Basic experience as a Business Analyst gained within a technology services environment.
• Basic experience as a system administrator or developer would be advantageous.
• Basic experience in and with all operational aspects of a Services business, preferably with a Systems Integrator.
• Basic experience in the business requirement gathering, use case definition, process mapping and implementing new services and systems

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.