Job: Insurance Agent Intern

Company : Discovery; Sandton; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Discovery Life seeks a detail-oriented administrator to manage operations within client servicing, including claims processing, call centre support, and technical credit control. The role requires handling calls, queries, and policy premium coordination with accuracy and integrity.

The ideal candidate will possess Matric, a relevant diploma/degree, data analytics qualification, strong MS Office skills, and at least one year in admin with call centre exposure in financial services.

Qualifications

• Matric; Diploma/degree in Administration or related field.
• Data analytics qualification preferred.
• 1 year of administration experience; 6 months call centre experience in financial services.
• Accounting knowledge; ability to work under pressure.

Responsibilities

• Handle operations in client servicing: claims, call centre, and technical credit control.
• Answer inbound and outbound calls, manage queries.
• Arrange policy premium management and billing coordination.
• Coordinate administration and maintain accurate client details.
• Provide product information and own telephonic and written queries.
• Process online service quotes and handle service changes/claims admin over billing periods.

Skills

Customer service

Analytical thinking

Problem solving

Interpersonal agility

Organized

Resilient

Flexible

Team player

Education

Matric

Diploma/degree in Administration or related field

Data analytics qualification

Tools

MS Office

Job description

Location: Sandton, Gauteng, South Africa

Date: 9-9-2024

Discovery Life is an insurance agency that aims to improve people's lives and make them healthier. The company seeks individuals who understand its core purpose and align with its values. The position involves handling operations functions within the client servicing area, including claims, call center, and technical credit control. The successful applicant will be responsible for answering inbound/outbound calls, managing queries, arranging policy premium management, coordinating administration, maintaining accurate details, providing product information, owning and accounting for telephonic and business written queries, processing online service quotes, and handling service changes/claims admin over billing periods. Personal attributes include strong customer service-focused, analytical, resourceful problem solver, interpersonally agile, systematic, organized, resilient, flexible, results-driven, quick learner, and team player. Education requirements include a matric, diploma/degree in administrator or related tertiary qualification, data analytics qualification, intermediate proficiency with MS Office suite, 1-year administration experience, at least 6 months call center experience within a financial institution, accounting knowledge, and ability to operate independently and under pressure.