Job: Client Services Internship

Spane4all; Johannesburg; On-site; ZAR 78,000 - 123,000; Part time

Job summary

Visa offers a 3-month internship in Johannesburg for students pursuing a bachelor’s or master’s degree in Business, Marketing, Finance or IT. You will support client services, handle inquiries, and gain exposure to VisaNet Core and post-sales activities.

We seek strong PowerPoint and Excel skills, an analytical mindset, teamwork, and adaptability in a fast-paced environment with a graduation date of December 2026 and potential to join full-time in January 2027.

Qualifications

• Pursuing bachelor’s or master’s degree with graduation date in December 2026.
• 3-month internship from June 2026 to August 2026.
• Available to join a full-time role by January 2027.
• Exposure to the financial services/payments industry preferred.
• Strong PowerPoint and Excel skills.
• Superior analytical and financial analysis skills.
• Strong collaboration skills with a diverse peer group required.
• Able to articulate viewpoint to key stakeholders and gain alignment.

Responsibilities

• Respond to routine operational service and support inquiries from Visa client institutions.
• Provide information and direction for customers regarding VisaNet Core.
• Handle applications services, general transaction research, billing, user IDs and similar queries.
• Perform transaction and process research to analyze problems or issues.
• Complete data entry for assigned client institutions.
• Log service requests and resolutions for tracking and knowledge base systems.
• Collaborate with CS, CMS team and other organizations to resolve issues.
• Be accountable for delivering against commitments to clients.
• Organize tasks and activities efficiently.
• Develop process improvement procedures to boost efficiency.
• Analyze customer data to identify trends.
• Join Client QBR meetings for insights.

Skills

PowerPoint

Excel

Analytical skills

Stakeholder collaboration

Education

Bachelor’s or Master’s degree in Business/Finance/IT

Tools

PowerPoint

Excel

Job description

The global client support group works with locally deployed client service experts to develop and deliver post sales engagements including support, optimization and training for Visa Inc. Issuers, acquirers, processors and merchants worldwide. This includes day-to-day operations and product support, specialized help desks, back office support, customer performance reporting, optimization analytics, Post Sales Client plans and cost optimization.

Responsibilities

• Respond to routine operational service and support inquiries from Visa client institutions
• Provide information and direction for customers regarding VisaNet Core
• Application Services, General Transaction Research, Billing, User ID and similar queries
• Perform transaction and process research to analyze potential technical or operational problems or issues
• Complete data entry in a timely and accurate manner for assigned client institutions
• Log service requests plus resolutions in a timely and accurate manner for call or problem tracking and knowledge base software applications
• Work with stakeholders within CS (Client Support Services), CMS team and non-CSS organizations to resolve client issues
• Be accountable for delivering against commitments to clients
• Organized in tasks and activities
• Develop process improvement procedures to improve operational efficiency
• Analyze customer data to pick up trends
• Join Client QBR meetings for insights

Qualifications

• Students pursuing a bachelor’s or master’s degree in Business, Marketing, Commerce, Finance, Economics, Statistics, Engineering, or IT with a graduation date in December 2026
• Be available to pursue a 3-month internship (June 2026 to August 2026)
• Must be available to join a full-time role by January 2027No payments experience required, but a desire to provide best in class service and delivery
• Exposure to the financial services/payments industry preferred
• Strong PowerPoint and excel skills are desired
• Superior analytical and financial analysis skills
• Strong collaboration skills with a diverse peer group required
• Able to articulate viewpoint effectively to key stakeholders in order to get buy in and agreement
• Self-confident and hands‑on, with the ability to operate in a fast paced and constantly changing work environment
• Excellent problem-solving skills

Hiring organization

Visa

Employment Type: internship

Job Location: Johannesburg, South Africa

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