JHB Insure Telesales Consultant - 1DP Sandton (Talent Pool)

Discovery; Sandton; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Discovery Connect in Sandton is seeking an entry-level JHB Insure Telesales Consultant to start a career in a dynamic, customer-focused environment.

You'll engage with customers via phone, email, and digital channels, identify needs, and offer suitable solutions while delivering high-quality service. Matric / Grade 12 and a willingness to learn are essential.

Qualifications

• Engage with customers through appropriate communication channels (phone, email, digital platforms).
• Identify customer needs and provide relevant information or solutions.
• Support sales activities and contribute to achieving team targets.
• Maintain accurate and up-to-date customer records.
• Handle customer queries and resolve issues within defined service levels.
• Follow internal processes, guidelines, and compliance requirements.
• Manage own tasks and administration effectively.
• Deliver a consistent and positive customer experience.
• Escalate complex queries when required.

Responsibilities

• Engage with customers through appropriate communication channels (e.g. phone, email, digital platforms)
• Identify customer needs and providing relevant information or solutions
• Support sales activities and contributing to the achievement of team targets
• Maintaining accurate and up-to-date customer records
• Handling customer queries and resolving issues within defined service levels
• Following internal processes, guidelines, and compliance requirements
• Managing own tasks and administration effectively
• Delivering a consistent and positive customer experience
• Escalating complex queries when required

Skills

Target driven

Team player

Strong communication

Willingness to learn

Positive attitude

Strong work ethic

Customer focus

Adaptability

Problem solving

Resilience

Education

Matric / Grade 12

Job description

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JHB Insure Telesales Consultant - 1DP Sandton (Talent Pool)

Business Unit: DCM Distribution

Function: Call Center / Contact Center

Discovery Connect

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Connect

People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client’s first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group.

Job Purpose

We are seeking entry-level Sales Consultants who are eager to build a career in a dynamic, customer-focused environment. This role is ideal for individuals with limited or no formal sales experience but a strong willingness to learn, grow, and succeed in a performance-driven setting.

Successful candidates will engage with customers through various communication channels, understand their needs, and assist in offering suitable solutions while delivering a high standard of customer service.

The successful candidate will be responsible for, but not limited to:

• Engaging with customers through appropriate communication channels (e.g. phone, email, digital platforms)
• Identifying customer needs and providing relevant information or solutions
• Supporting sales activities and contributing to the achievement of team targets
• Maintaining accurate and up-to-date customer records
• Handling customer queries and resolving issues within defined service levels
• Following internal processes, guidelines, and compliance requirements
• Managing own tasks and administration effectively
• Delivering a consistent and positive customer experience
• Escalating complex queries when required

Personal attributes and skills

• Target Driven
• Team Player
• Strong communication skills (verbal and written)
• Willingness to learn and develop
• Positive attitude and strong work ethic
• Customer-focused mindset
• Adaptability in a fast-paced environment
• Basic problem-solving ability
• Resilience and ability to handle pressure

Education and Experience

• Matric / Grade 12

Advantageous

• Basic understanding of customer service or sales principles
• Up to 1 year experience in customer service, sales, retail, or administrative roles

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.