ITIL Process Engineer - Security & Service Management

Watershed Consulting; Gauteng; Hybrid; ZAR 409,000 - 555,000; Part time

Job summary

Watershed Consulting is seeking a Process Engineer on a contract basis in Sandton with hybrid work arrangement (minimum three days onsite). The candidate should have ITIL certification and 2-3 years of process engineering experience, focusing on documenting and improving IT and security-related processes.

Responsibilities include mapping, documenting, and improving IT service processes and disaster recovery planning.

Qualifications

• ITIL certification is mandatory.
• 2-3 years of experience in process engineering, process analysis or similar IT process roles.
• Experience with Software Asset Management, access control processes, service management and disaster recovery planning.
• Familiarity with ITSM tools (e.g., ServiceNow) is highly desirable.

Responsibilities

• Extract, map and document business processes related to Software Asset Management, Access Management and Security Access Management.
• Capture end-to-end Service Management processes including incident, problem, change and configuration workflows.
• Document Disaster Recovery and business continuity processes and identify gaps.
• Work with stakeholders across IT, security, and business units to validate process flows and requirements.
• Develop clear process documentation, procedures, and visual process maps (BPMN/Visio).
• Recommend process improvements, controls and remediation actions to improve efficiency and compliance.
• Support implementation of process changes and assist with user training and adoption activities.
• Ensure processes align with ITIL best practices and organizational governance requirements.

Skills

ITIL

Process Mapping

Business Process Analysis

BPMN

Software Asset Management

Access Management

Information Security

Disaster Recovery

Service Management

Incident Management

Problem Management

Change Management

Configuration Management

Requirements Gathering

Process Improvement

Stakeholder Management

Documentation

Microsoft Visio

ServiceNow

Education

Diploma or degree in Information Technology/Information Systems or related field

Tools

ServiceNow

Microsoft Visio

Job description

Watershed Consulting is seeking a Process Engineer on a contract basis in Sandton with hybrid work arrangement (minimum three days onsite). The candidate should have ITIL certification and 2-3 years of process engineering experience, focusing on documenting and improving IT and security-related processes.

Responsibilities include mapping, documenting, and improving IT service processes and disaster recovery planning.