IT Training & Liaison Specialist

Hire Resolve; Cape Town; On-site; ZAR 280,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Hire Resolve is seeking an IT Training & Liaison Specialist in Cape Town, South Africa. The specialist will be responsible for designing and delivering impactful training for Microsoft Office and bespoke applications, as well as serving as the primary liaison between IT and staff. A consultative approach is needed to identify efficiency gaps and develop clear technical requirements. Competitive salary based on experience is offered, with additional benefits based on skills.

Qualifications

• Experience in developing online/web-based training content.
• Skilled at building rapport across departments.
• Capable of converting vague user feedback into actionable recommendations.
• Analytical problem-solving to convert feedback into actionable IT solutions.
• Agility to quickly learn and champion new applications in a changing tech stack.

Responsibilities

• Design and lead high-impact training covering Microsoft Office and bespoke applications.
• Partner with department heads to identify workflows and opportunities for software optimization.
• Serve as the feedback loop to the IT Department, translating needs into technical requirements.
• Develop and maintain a library of 'How-to' guides, FAQs, and training modules.
• Standardize and lead the tech-onboarding process for new hires.

Skills

Advanced proficiency in Microsoft Office

Ability to simplify complex technical concepts

Consultative approach to uncover efficiency gaps

Analytical problem-solving skills

Fast learner of new applications

Job description

A large South African law firm that is recognized as a leader in property law and conveyancing is seeking a IT Training & Liaison Specialist who will bridge the gap between our technology stack and staff proficiency.

Responsibilities

• Training Delivery: Design and lead high-impact training (1-on-1, workshops, and webinars) covering the Microsoft Office suite and bespoke internal applications.

• Needs Discovery: Partner with department heads to observe workflows, identify "pain points," and spot opportunities for automation or software optimization.

• IT Liaison: Serve as the primary feedback loop to the IT Department, translating departmental needs into technical requirements for updates or new tool acquisitions.

• Content Creation: Develop and maintain a library of accessible "How-to" guides, FAQs, and training modules hosted on the company extranet.

• Technical Onboarding: Standardize and lead the tech-onboarding process to ensure new hires are immediately proficient in our core software.

Minimum Requirements

• Software Mastery: Advanced proficiency in Microsoft Office and experience developing online/web-based training content.

• Strategic Communication: The ability to simplify complex technical concepts for non-technical audiences.

• Consultative Approach: Skilled at building rapport across departments to uncover efficiency gaps and manual "workarounds."

• Analytical Problem Solving: Capable of converting vague user feedback into clear, actionable recommendations for the IT team.

• Agility: A fast learner who can quickly master and champion new applications as our tech stack evolves.

Benefits

• Competitive salary based on experience (salary can potentially be more based on experience/skills)