Tech Training & Liaison Strategist

Hire Resolve; Cape Town; On-site; ZAR 280,000 - 480,000; Full time

Job summary

Hire Resolve is seeking an IT Training & Liaison Specialist in Cape Town, South Africa. The specialist will be responsible for designing and delivering impactful training for Microsoft Office and bespoke applications, as well as serving as the primary liaison between IT and staff. A consultative approach is needed to identify efficiency gaps and develop clear technical requirements. Competitive salary based on experience is offered, with additional benefits based on skills.

Qualifications

• Experience in developing online/web-based training content.
• Skilled at building rapport across departments.
• Capable of converting vague user feedback into actionable recommendations.

Responsibilities

• Design and lead high-impact training covering Microsoft Office and bespoke applications.
• Partner with department heads to identify workflows and opportunities for software optimization.
• Serve as the feedback loop to the IT Department, translating needs into technical requirements.
• Develop and maintain a library of 'How-to' guides, FAQs, and training modules.
• Standardize and lead the tech-onboarding process for new hires.

Skills

Advanced proficiency in Microsoft Office

Ability to simplify complex technical concepts

Consultative approach to uncover efficiency gaps

Analytical problem-solving skills

Fast learner of new applications

Job description

Hire Resolve is seeking an IT Training & Liaison Specialist in Cape Town, South Africa. The specialist will be responsible for designing and delivering impactful training for Microsoft Office and bespoke applications, as well as serving as the primary liaison between IT and staff. A consultative approach is needed to identify efficiency gaps and develop clear technical requirements. Competitive salary based on experience is offered, with additional benefits based on skills.