IT Systems & Operations Manager

Teraco – A Digital Realty Company; Gauteng; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Teraco – A Digital Realty Company in Gauteng seeks an IT Systems Manager to oversee day-to-day operations of the Server and Desktop Support teams, ensuring stable, secure, and efficient IT services for servers and end-user computing.

You will drive incident management, project delivery, governance, security compliance, and reporting to the Head of IT Infrastructure, while developing a client-centric approach for internal and external users.

Qualifications

• Bachelor's degree in IT or related field.
• Experience with IT operations and infrastructure management.
• Strong leadership and communication skills.

Responsibilities

• Oversee day-to-day server and desktop support operations.
• Ensure system availability, performance and security.
• Lead project plans and monitor delivery against roadmap.
• Analyse tickets for trends and drive improvement actions.
• Manage backup, DRP testing, and patching across platforms.
• Provide monthly reports to Head of IT Infrastructure.

Skills

Team Leadership

IT Service Mgmt

Incident Management

Stakeholder Communication

Education

Bachelor's degree in IT

Tools

ISO 27001

PCI DSS

Job description

Teraco – A Digital Realty Company in Gauteng seeks an IT Systems Manager to oversee day-to-day operations of the Server and Desktop Support teams, ensuring stable, secure, and efficient IT services for servers and end-user computing.

You will drive incident management, project delivery, governance, security compliance, and reporting to the Head of IT Infrastructure, while developing a client-centric approach for internal and external users.