It Systems Engineer Faerie Glen

HR insync; Gauteng; Vor Ort; ZAR 420.000 - 650.000; Vollzeit

Zusammenfassung

HR insync is looking for a Systems Engineer to install, design, administer, and optimise company servers and related components to achieve high performance for business applications. You will tune server environments to maintain uptime and support critical apps.

The role emphasizes SLA attainment, disaster recovery readiness, ongoing training, and environmental controls, with a focus on delivering reliable IT services across the organization.

Qualifikationen

• 5+ years of experience in server, workstation, associated O/S & advanced application support essential.
• Grade 12.
• Diploma/Degree in IT, System Engineer or related.
• A+, N+ or similar qualification.

Aufgaben

• 360% Survey Review - Survey submission to 10 Clients.
• Environmental Management controls - Environmental Infrastructure managed according to standards and procedures.
• Personal Development and training - Training attended and exams completed for passed: Selected training as per CDP Plan, and as approved and contracted by HR.
• Ticket SLA Management - ≥ 95% of every month\'s tickets to be completed within the agreed SLA.
• IT SLA\'s overall per Annum - Technical Team SLA Performance over the period of evaluation.
• BIT performance, Uptime and Recovery.
• BIT Tickets SLA.
• IT Service Level Performance Review – Internal IT Department Tickets.
• Disaster Recovery (DR) Survey.
• IT Service Delivery Survey.
• IT Climate index - The overall index of the IT Climate survey that will be submitted bi-annually by executive management.

Kenntnisse

Server administration

Workstation support

O/S and app support

Ausbildung

Diploma/Degree in IT

Grade 12

A+, N+ or similar

Tools

A+ Certification

Network+ Certification

Jobbeschreibung

Purpose

The Systems engineer's role is to install, design, administer and optimise company servers and related components to achieve high performance of the various business applications supported by tuning the servers as necessary.

Duties & Responsibilities

Responsibilities

• 360% Survey Review - Survey submission to 10 Clients.
• Environmental Management controls - Environmental Infrastructure managed according to standards and procedures.
• Personal Development and training - Training attended and exams completed for passed: Selected training as per CDP Plan, and as approved and contracted by HR.
• Ticket SLA Management - ≥ 95% of every month's tickets to be completed within the agreed SLA.
• IT SLA's overall per Annum - Technical Team SLA Performance over the period of evaluation.
• BIT performance, Uptime and Recovery.
• BIT Tickets SLA.
• IT Service Level Performance Review – Internal IT Department Tickets.
• Disaster Recovery (DR) Survey.
• IT Service Delivery Survey.
• IT Climate index - The overall index of the IT Climate survey that will be submitted bi-annually by executive management.

Desired Experience & Qualification

Requirements

• 5+ years of experience in server, workstation, associated O/S & advanced application support essential.
• Grade 12.
• Diploma/Degree in IT, System Engineer or related.
• A+, N+ or similar qualification.

Package & Remuneration

R Negotiable on Experience.