IT Support Technician

Mérieux NutriSciences - North America; Johannesburg; On-site; ZAR 280,000 - 360,000; Full time

Job summary

Mérieux NutriSciences - North America is seeking an experienced IT Support Technician for the Ormonde, Johannesburg branch. The role focuses on providing technical support across hardware, software, networks and laboratory systems in a GxP environment to ensure business continuity and efficiency.

The ideal candidate has 3+ years in IT support, strong trouble-shooting, customer service and the ability to work independently while managing multiple priorities.

Qualifications

• Minimum 3 years' experience in IT support or systems support, preferably in pharmaceutical/environmental lab settings.
• Experience with desktop/laptop support and Microsoft operating systems.
• Strong troubleshooting and customer service abilities.
• Good communication and ability to manage multiple tasks independently.
• Knowledge of IT infrastructure and IT project support would be advantageous.

Responsibilities

• Provide technical support across hardware, software, networks and lab-related systems in a GxP environment.
• Troubleshoot issues, support end users, maintain IT infrastructure, and assist with technology projects.

Education

MCSA certification

Tools

Active Directory

Networking

AWS

Hyper-V

Google Enterprise

Server support

Job description

As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 32 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.
If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us!

YOUR DAY TO DAY LIFE

Mérieux NutriSciences is looking for an experienced IT Support Technician to join our team at the Ormonde, Johannesburg branch. This role is responsible for providing technical support across the business, ensuring the effective operation of hardware, software, networks, and laboratory-related systems within GxP environment.

The successful candidate will troubleshoot technical issues, support users, maintain IT infrastructure, and assist with technology projects to ensure business continuity and operational efficiency.

YOUR PROFILE

Qualifications & Requirements

• Advantageous: MCSA certification.
• Experience: Minimum 3 years' experience in IT support or systems support preferably within a pharmaceutical, laboratory, manufacturing, or healthcare (GxP/ISO) environment.
• Experience with desktop/laptop support, Microsoft operating systems, and Microsoft Office.
• Knowledge of server support, Active Directory, networking, AWS, Hyper-V, and Google Enterprise.
• Laboratory systems or equipment support experience will be advantageous.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work independently and manage multiple priorities.
• Strong organizational skills and attention to detail.
• Proactive, reliable, and committed to continuous improvement.

WHY JOIN US?

• Because you would contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders.
• Because you would have an impact on our strategic pillars that build on 60 years of experience and expertise.
• Because you would be part of a community of anenthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them.
• Because you would be welcome as you are, in a diverse and open-minded environment that is rich in our singularities and differences.
• Because you would grow in an international group of more than 10,000 fantastic team members, with plenty of opportunities to learn and share.

Only shortlisted candidates will be contacted. Should you not hear from us within 14 days please consider your application unsuccessful.