IT Services Delivery Specialist

Spur Corporation; Cape Town; Hybrid; ZAR 180,000 - 300,000; Full time

Job summary

Spur Corporation seeks an IT End-user Support & Operations Coordinator to bridge business users, technical teams and service providers. You will deliver first-line support, coordinate IT operations and manage procurement, assets and vendor relations to ensure high-quality service delivery.

Hybrid role with 4 days in office and 1 work-from-home day depending on in-office requirements, focusing on a positive end-user experience and continuous operational continuity across Spur Group locations.

Qualifications

• Experience delivering first-line IT support and coordinating IT operations.
• Strong communication and collaboration with users, vendors and internal teams.
• Familiarity with Microsoft 365 applications and workplace technology.

Responsibilities

• Provide first-line technical support for incidents and service requests.
• Coordinate daily IT operations and track vendor actions.
• Procure hardware and software, manage RFQs and purchase documentation.
• Maintain IT asset registers and lifecycle processes.
• Log, categorize and escalate requests; update knowledge base.

Skills

Microsoft 365

Vendor coordination

Procurement admin

Asset lifecycle

Service desk mgmt

End-user support

IT operations

Communication

Tools

MS Teams

SharePoint

Job description

The role is primarily support-focused with administrative and coordination responsibilities. Hybrid: 4 days in office 1 WFH day (depending on in-office requirements) The IT End-user Support & Operations Coordinator acts as the operational bridge between business users, technical teams, and service providers, ensuring a consistent and positive end-user experience across the Spur Group. The role is responsible for delivering first-line technical support, coordinating day-to-day IT operations, and maintaining service quality through effective service desk management, user support, vendor coordination, procurement administration, asset lifecycle management, and user adoption initiatives. The position plays a key role in ensuring efficient, user-focused IT service delivery and operational continuity across the organization.

Key Responsibilities

End User Support & Experience

• Provide first-line technical support for incidents and service requests.
• Work closely with internal teams and external support partners
• Assist users with Microsoft 365 applications, devices, and workplace technology.
• Act as an advocate for the end-user experience by identifying recurring pain points and recommending improvements.
• Ensure users receive timely communication and updates on requests.
• Support meeting room technology and collaboration tools.
• Assist with user onboarding, offboarding and workstation deployments.
• Contribute to end-user adoption and awareness initiatives.

IT Operations Coordination

• Coordinate daily operational activities across the IT Services team.
• Monitor incidents, service requests, and operational tasks to ensure timely resolution.
• Track and follow up on outstanding actions assigned to vendors and support partners.
• Assist with operational reporting and service performance monitoring.
• Maintain IT operational documentation and procedures.

Procurement & Vendor Coordination

• Obtain and compare quotations from suppliers for hardware, software, and IT services.
• Process and track request-for-quote (RFQ) activities.
• Coordinate purchasing requests and ensure supporting documentation is complete.
• Liaise with vendors regarding orders, deliveries, renewals, and support matters.
• Track procurement requests through completion.
• Support the IT Service Delivery Manager with monthly supplier invoice validation, tracking, and submission preparation.

Asset & Lifecycle Management

• Maintain and oversee accurate IT asset registers.
• Coordinate device allocation, replacement and recovery processes.
• Track hardware warranties, repairs, and disposals.
• Assist with software license management and renewals.
• Participate in periodic asset audits.

Service Desk Administration

• Log, categorize, prioritize, and assign support requests.
• Ensure tickets are updated and managed according to agreed service levels.
• Escalate incidents to technical specialists and third-party technology partners where required.
• Maintain knowledge base articles and user documentation.

Success Measures

• Positive end-user experience and satisfaction.
• Timely resolution and escalation of incidents.
• Accurate asset and procurement records.
• Efficient processing of RFQs and purchasing activities.
• Vendor actions tracked and completed.
• Delivering and ensuring high-quality service desk support and consistent end-user experience across business locations, while effectively managing a high volume of support requests, operational activities, user onboarding, asset management, vendor coordination, and procurement processes.