IT Service Desk Technician

Data Centrix; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading IT support company in Johannesburg seeks an experienced IT Support Technician. You will provide technical support, manage IT assets, and assist users with computing needs. The ideal candidate has a diploma in IT, relevant certifications, and at least 5 years of experience in a similar role. Strong problem-solving skills and a proactive approach to supporting users are critical for success in this position.

Qualifications

• Matric plus IT Diploma or equivalent qualification.
• 5 years of proven IT experience in a technical support role.

Responsibilities

• Provide first-line technical support to end-users.
• Install and configure operating systems on laptops and desktops.
• Support asset verification and lifecycle management of IT assets.
• Troubleshoot technical issues in video conferencing setups.

Skills

IT hardware knowledge

Problem-solving skills

Team collaboration

Attention to detail

Education

IT Diploma or equivalent qualification

CompTIA A+ certification

CompTIA N+ certification

Job description

Qualifications and Experience Required

• Matric plus IT Diploma or equivalent qualification
• CompTIA A+, N+, or equivalent certifications
• 5 years of proven IT experience in a technical support, IT helpdesk, or service desk role.

Knowledge & Skills

• Strong understanding of IT hardware, software, and networking basics.
• Proficiency in installing, configuring, and maintaining operating systems (Windows, Linux, or macOS).
• Knowledge of IT asset management processes and tools.
• Ability to work independently and collaboratively in a team environment.
• Strong troubleshooting and problem-solving skills.
• Excellent attention to detail and accuracy in completing tasks.

User Support & IT Assistance

• Provide first-line technical support to end-users for hardware, software, and network-related issues.
• Assist users with IT requirements, troubleshooting, and resolution of common IT problems.

Device Setup & Deployment

• Install and configure operating systems (O / S), applications, and system updates on laptops and desktops.
• Deploy and issue laptops and other devices to users in line with company requirements.
• Prepare and maintain laptops and desktops for loan or donation purposes.

IT Asset & Inventory Management

• Support the Asset Verification Project by ensuring all IT equipment is recorded, verified, and tracked.
• Maintain accurate records of IT assets and manage the lifecycle of hardware devices.
• Ensure proper tagging, tracking, and disposal of IT assets in compliance with company policies.

Meeting & Collaboration Support

• Set up and provide support for video conferencing (VC) and virtual meetings.
• Troubleshoot technical issues related to meeting room equipment.

Repairs & Maintenance

• Diagnose and repair laptops, desktops, and related hardware.
• Ensure all devices are in proper working condition before deployment or donation.