IT Service Desk Specialist - Windows & 365 Support

HKA; Sandton; On-site; ZAR 200,000 - 350,000; Full time

Job summary

HKA in Sandton is seeking a Service Desk Analyst to provide first-line technical support across the organization. This role is essential for ensuring seamless IT operations, delivering high-quality customer service, and troubleshooting Microsoft Windows and Office 365 issues. Ideal candidates will have previous helpdesk experience, strong problem-solving skills, and excellent communication abilities. Join HKA to thrive in a collaborative culture that promotes career development.

Qualifications

• Previous experience in a Service Desk or Helpdesk role.
• Strong working knowledge of Microsoft Windows and desktop environments.
• Experience with Microsoft 365 / Office 365 applications.

Responsibilities

• Act as the first point of contact for IT support requests.
• Deliver a high standard of customer service.
• Take ownership of support tickets.

Skills

Service Desk experience

Microsoft Windows knowledge

Office 365 support

Active Directory

IT Service Management experience

Networking concepts

PC hardware troubleshooting

Problem-solving skills

Communication skills

Workload prioritization

Job description

HKA in Sandton is seeking a Service Desk Analyst to provide first-line technical support across the organization. This role is essential for ensuring seamless IT operations, delivering high-quality customer service, and troubleshooting Microsoft Windows and Office 365 issues. Ideal candidates will have previous helpdesk experience, strong problem-solving skills, and excellent communication abilities. Join HKA to thrive in a collaborative culture that promotes career development.