Technical Analyst: Service Desk & Windows/Cloud Support

Growth Resourcing; Cape Town; On-site; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Competitive remuneration

Training & development

Social events

Charity involvement

UK-backed growth

High-performance environment

Career progression

Impact from day one

Job summary

Growth Resourcing is seeking a motivated Technical Analyst to join our in-house Service Desk team in Cape Town. Reporting to the Head of Service, you will provide high-quality second-line technical support for a diverse client base.

This role suits a customer-focused IT professional who enjoys solving complex problems and collaborating in a busy service environment. Training and progression opportunities are available within a scaling business backed by UK sales leaders.

Qualifications

• Strong second-line support experience in a busy service environment.
• In-depth Windows Server administration and endpoint management.
• Proficient in Active Directory and Group Policy administration.
• Solid TCP/IP and DNS networking knowledge.
• Experience with server virtualization (VMware, Hyper-V, or Nutanix AHV).
• Experience with Microsoft 365 workloads (Teams, OneDrive, SharePoint, Entra ID/Azure AD).
• Familiarity with Intune/Autopilot and MDM solutions; Defender/DLP knowledge.
• Desirable exposure to Citrix, IP telephony, Fortinet, WatchGuard or Cisco firewalls.

Responsibilities

• Provide second-line Service Desk support for hardware, software and infrastructure issues.
• Diagnose and resolve technical incidents efficiently and professionally.
• Prioritise incidents by urgency and business impact.
• Assess incident complexity and escalate when required.
• Log all calls, incidents, requests and resolutions in the Service Desk system.
• Respond to and resolve tickets within SLAs; keep clients informed.
• Identify potential issues at client sites and communicate findings.
• Share knowledge and client-specific expertise with colleagues.
• Contribute to process improvements and service delivery.
• Undertake other duties as requested by line manager.

Skills

Windows Server

Active Directory

Group Policy

TCP/IP & DNS

VMware vSphere

Hyper-V

Nutanix AHV

Microsoft 365

Intune / Autopilot

MDM

Microsoft Defender

Fortinet / Cisco basics

Tools

Microsoft Teams

OneDrive

SharePoint

Azure AD / Entra ID

Conditional Access

DLP

Job description

Growth Resourcing is seeking a motivated Technical Analyst to join our in-house Service Desk team in Cape Town. Reporting to the Head of Service, you will provide high-quality second-line technical support for a diverse client base.

This role suits a customer-focused IT professional who enjoys solving complex problems and collaborating in a busy service environment. Training and progression opportunities are available within a scaling business backed by UK sales leaders.