It Senior Technical Engineer - Stanger, Kzn

Dixie Recruitment; South Africa; On-site; ZAR 480,000 - 720,000; Full time

Job summary

Dixie Recruitment is seeking an IT Senior Technical Engineer for on-site work in Stanger, KZN. The role focuses on managing and supporting Microsoft services within the Microsoft 365 Admin Centre, maintaining service health, and configuring security through firewall and VPN setups.

You will ensure best practices across the network, server, firewall, access controls and applications while monitoring SOC alerts, tracking vendor SLAs, and reporting on environment health and capacity.

Qualifications

• Grade 12 (Essential).
• Microsoft Server, Network and Firewall Certification (Essential).
• Certificate in A+ and N+ (Essential).
• IT Certification/Diploma (Preferred).
• 3 Years installing and configuring Switches.
• 3 years configuring and supporting Firewall.
• 5 Years supporting LAN and WAN.
• 3 Years supporting Exchange and O365.
• 3 Years supporting Mail Security System
• 3 years with installing and configuring server hardware.

Responsibilities

• Provide support and management of all Microsoft services within the Microsoft 365 Admin Centre.
• Maintain and monitor service health within the Microsoft 365 Admin Centre.
• Provide support for firewall-related queries and perform maintenance tasks, including VPN configuration and troubleshooting.
• Ensure that best practices are followed and applied to all aspects of the environment (Network, Server, Firewall, access controls and Applications).
• Continuously monitor SOC alerts and anomalies and Prioritize based on severity and potential impact.
• Track vendor performance against SLA’s and KPI’s.
• Act as primary liaison between vendor and internal customer.
• Generate regular reports on environment health, performance, capacity and security.
• Maintain detailed documentation of Hardware/Systems configurations, processes, and procedures.

Skills

Microsoft 365 Admin

Firewall configuration

VPN configuration

Networking basics

Education

Grade 12

Microsoft Server Certification

A+ and N+ Certification

IT Certification/Diploma

Tools

Active Directory

Exchange & O365

Server hardware

SOC monitoring tools

Job description

IT Senior Technical Engineer - Stanger, KZN (On-Site)

QUALIFICATIONS AND EXPERIENCE

• Grade 12 (Essential)
• Microsoft Server, Network and Firewall Certification (Essential)
• Certificate in A+ and N+ (Essential)
• IT Certification/Diploma (Preferred)
• 3 Years installing and configuring Switches.
• 3 years configuring and supporting Firewall.
• 5 Years supporting LAN and WAN.
• 3 Years supporting Exchange and O365.
• 3 Years supporting Mail Security System
• 3 years with installing and configuring server hardware.

KEY RESPONSIBILITIES

• Provide support and management of all Microsoft services within the Microsoft 365 Admin Centre.
• Maintain and monitor service health within the Microsoft 365 Admin Centre.
• Provide support for firewall-related queries and perform maintenance tasks, including VPN configuration and troubleshooting.
• Ensure that best practices are followed and applied to all aspects of the environment (Network, Server, Firewall, access controls and Applications)
• Continuously monitor SOC alerts and anomalies and Prioritize based on severity and potential impact.
• Track vendor performance against SLA’s and KPI’s.
• Act as primary liaison between vendor and internal customer.
• Generate regular reports on environment health, performance, capacity and security.
• Maintain detailed documentation of Hardware/Systems configurations, processes, and procedures.

BEHAVIOURAL COMPETENCIES

• Good organizational skills
• Good understanding of business processes
• Excellent verbal and written communication
• Experience managing stakeholders
• Change management
• Time management
• Attention to detail
• Analytical thinker