IT Project & Service Delivery Coordinator

BETSoftware; KwaZulu-Natal; On-site; ZAR 120,000 - 160,000; Full time

Job summary

BETSoftware is looking for an IT Support Specialist based in KwaZulu-Natal, South Africa. The role includes providing technical support for IT projects, managing customer communications, and ensuring compliance with data protection policies.

Applicants should have at least Matric and 1 year of experience in a similar role. Additional qualifications such as a Diploma in Computer Systems and ITIL certification are advantageous. Experience in a service desk environment is preferred.

Qualifications

• 1 year experience in a similar role.
• Experience in a service desk/help desk environment.
• Experience in networking and telecoms.

Responsibilities

• Provide technical support for all IT project related services.
• Manage customer contact to provide service excellence.
• Ensure the protection of all users’ data in compliance with company policies.

Skills

Technical support

Customer service

ITIL framework

Troubleshooting

Education

Matric

Diploma or Degree in Computer Systems

ITIL Foundation certification

Tools

Microsoft applications

Job description

BETSoftware is looking for an IT Support Specialist based in KwaZulu-Natal, South Africa. The role includes providing technical support for IT projects, managing customer communications, and ensuring compliance with data protection policies.

Applicants should have at least Matric and 1 year of experience in a similar role. Additional qualifications such as a Diploma in Computer Systems and ITIL certification are advantageous. Experience in a service desk environment is preferred.