IST Executive (Development)

AtripleA recruitment & temps; Pretoria; On-site; ZAR 900,000 - 1,100,000; Full time

Job summary

AtripleA recruitment & temps is seeking an IST Executive based in Pretoria to lead the group’s IT systems, infrastructure and services. You will manage an IST team, coordinate with external suppliers and ensure IT processes deliver tangible business benefits.

The role requires strong leadership, ERP project experience, and a track record in architecting and delivering robust IT environments across diverse regions. Competitive salary and negotiable terms offered.

Qualifications

• Minimum 5 years management experience in the IST sector supporting multi‑national company with a focus on Africa and Middle‑East.
• Experience in project managing system conversions, specifically ERP systems in financial services.
• Experience in the design, implementation and management of outsourced solutions and support services.
• Ability to evaluate and interpret business needs and its impact on IT systems and infrastructure, and systems requirements.
• IT system and network architecture experience.

Responsibilities

• Support the business units in the development and implementation of IT systems.
• Suggest and build improvements to IT systems and reports based on user feedback.
• Provide and maintain IT systems and tools that add value and are user friendly; verify results by system audits.
• Incorporate business user requirements and deliver real business benefits.
• Lead and mentor business units around process optimization to meet system and business objectives.
• Ensure connectivity with optimal network architecture and SLA management.
• Oversee security, mail continuity, and data protection across IT environments.
• Maintain 24/7/365 support and ensure SLA adherence.

Skills

IST management

ERP systems

Outsourced solutions management

IT architecture

Negotiation/communication/writing

ITIL Foundation

Education

National Diploma IT or BTECH Information systems

Job description

IST Executive

Location: Pretoria

Salary: R 1 000 000 p.a (negotiable)

Our client is a leading development finance company that focusses exclusively on investing in small and growing businesses with headquarters in Mauritius.

Role summary

The IST Executive is a senior level information systems and technology professional in charge of the Client’s operational requirements related to information technology. He/she will manage an IST team providing Infrastructure, business systems and IT related services to the Business Users in the Client’s Services Division; to manage the group IT requirements, and to manage the group business system requirements and report to the Chief Development Officer as well as working externally with outsourced and 3rd party suppliers and contractors.

Key responsibilities

Systems

• Support the business units in the development and implementation of IT systems
• Suggest and build improvements to the IT systems and reports based on user feedback
• Provide and maintain IT systems and tools that add value and are user friendly; verify application results by conducting system audits of technologies implemented
• Simplify systems and processes
• Automate the system and control the changes on approved data/documents for accurate reporting
• Incorporate the Business user's requirements and deliver real business benefits
• Ensure that Information Technology and Applications, as well as business processes (where applicable) are in line with the latest technology and best practice principles
• Provide leadership and mentoring for the business units around process optimization to meet desired system and business objectives

Connectivity

• Ensure the network architecture is optimal and applicable to the business needs
• Manage network partners and assist the regions with the selection and implementation of local Telco service providers within an appropriate SLA
• Ensure each office has enough bandwidth available per user as stated in the Office configuration policy
• Annually review connectivity in office to ensure optimal connectivity
• Ensure optimum connectivity and bandwidth from and to the data center(s) and all business applications
• Ensure all business applications are available 24/7/365 with an annual total uptime of at least 99%
• Ensure the Data center(s) have an uptime of at least 99% per annum via proper SLA implementation

Security

• Ensure traffic to and from The Client business applications are secured via SSL certificates
• Ensure all company related data is stored in only the approved locations i.e. eFront and internal systems
• Protect from Malware and viruses via recognized anti‑virus/anti‑malware application on each PC
• Ensure e‑mail security and anti‑spam solution implementation and management
• Manage email continuity via 3rd party supplier

Support

• Maintain a support helpdesk (Helpdesk availability 24/7/365, support analysis and reports, implement and communicate SLA, monitor and report on any SLA breaches)

Contribution to The Client

• Share knowledge, experience and best practice with the group through internal systems
• Develop and share in‑depth knowledge about an industry or functional domain
• Make quality product, process, procedure and tool suggestions to improve The Client service delivery and performance

Key performance metrics/outputs

1. Systems: Ensure that systems are used as intended by end users by ensuring:
   • User documentation and guides are up to date and users well trained
   • Adequate data entered on the system
   • Accurate reports’ data extracted
   • Systems availability
2. Connectivity: All business applications available at all times
3. Security: All The Client IP protected and backed up
4. Storage: Enough storage not to impact day to day business processes
5. Support: 24/7/365 available and responsive helpdesk

Required experience, qualification and skills

• Minimum 5 years management experience in the IST sector supporting multi‑national company with a specific focus on Africa and Middle‑East
• Previous experience in project managing system conversions, specifically ERP systems preferably within a financial services environment
• Experience in the design, implementation and management of outsourced solutions and support services
• Ability to evaluate and interpret business needs and its impact on IT systems and infrastructure, and systems requirements
• IT system and network architecture experience
• Minimum of National Diploma IT or BTECH Information systems
• Certified Project Management Experience
• ITIL Foundation
• Excellent negotiation, communication and writing skills