Investment Administrator

Recruit'd; Gauteng; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Recruit'd in Johannesburg, Gauteng, is seeking an experienced back-office professional for fund administration and investor operations. The role supports the CFO and Business Development in day-to-day raise execution, onboarding of investors, and servicing distributors and high-net-worth clients with compliant, audit-ready records.

The ideal candidate excels in Excel, CRM, and document management, and communicates clearly both in writing and on the phone.

Qualifications

• 4+ years in back office, fund administration, or investor operations.
• Working knowledge of AML/KYC onboarding.
• Excellent telephone manner and client-facing confidence with investors and intermediaries.
• Strong organisational and coordination skills; able to manage multiple threads without detail loss.
• Proficiency in Excel and familiarity with CRM and document management systems.
• Clear, professional written communication.
• Familiarity with distributor and IFA channel operations is advantageous.
• Experience supporting a senior executive is advantageous.

Responsibilities

• Raise execution and coordination: work with CFO and Business Development on daily raise execution and keep all parts synchronized.
• Track workflow across investors, distributors, and advisors; surface status and next actions.
• Coordinate diaries and deadlines across CFO, distribution partners, and counterparties.
• Investor onboarding and administration: process subscriptions and onboarding docs; run AML/KYC verification; maintain audit-ready investor files.
• Client and distributor liaison: act as first point of contact for investor/distributor queries; set up meetings and manage invitations.
• Chase incomplete applications through to close-out.
• Client support: assist clients in assembling tax documentation and distributing statements and tax certificates.
• Records and controls: apply onboarding checklist; maintain regulatory records and version control.

Skills

Telephone manner

Client-facing confidence

Organisational skills

Written communication

Experience with high-net-worth clients

Tools

Excel

CRM systems

Document management systems

Job description

Minimum Requirements:

• 4+ years of back office, fund administration, or investor operations experience in financial services.
• Working knowledge of AML/KYC onboarding.
• Excellent telephone manner and client-facing confidence, including with high-net-worth investors and intermediaries.
• Strong organisational and coordination skills; able to hold many threads at once without dropping detail.
• Proficiency in Excel.
• Comfortable with CRM and document management systems.
• Clear, professional written communication.
• Familiarity with distributor and IFA channel operations (advantageous).
• Experience supporting a senior executive (advantageous).

Main Accountabilities:

• Raise execution and coordination
  • Work closely with the CFO and Business Development Team on day-to-day execution of the raise; keep all moving parts synchronised and surface what needs attention before it becomes urgent.
  • Track workflow across investors, distributors, and advisors; hold the master view of status and next actions.
  • Coordinate diaries and deadlines across the CFO, distribution partners, and counterparties.
• Investor onboarding and administration
  • Process subscriptions and onboarding documentation from receipt to execution.
  • Run AML/KYC verification on every investor and connected party; escalation exceptions.
  • Maintain complete, audit-ready investor files and an accurate investor register.
• Client and distributor liaison
  • Act as first point of contact for investor and distributor queries — confident and professional on the phone and in writing.
  • Set up and coordinate meetings between distributors and IFAs; manage invitations, scheduling, and follow-up so distributors can attend prepared.
  • Chase incomplete applications through to close-out.
• Client support
  • Support clients in assembling and preparing their tax documentation (administrative support only; substantive queries escalated per protocol).
  • Support the distribution of statements, confirmations, and tax certificates.
• Records and controls
  • Apply the onboarding checklist and control framework on every file.
  • Maintain records to regulatory standards and support audit requests.
  • Keep document version control across the subscription pack and templates.