Internship: Credit Controller

South African Broadcasting Corp.; South Africa; On-site; ZAR 201,000 - 223,000; Full time

Benefits offered by this job

Provident Fund

Medical Aid

Retirement options

Annual leave

Job summary

South African Broadcasting Corp. is seeking a proactive Credit Controller to join the Soweto finance team. The role focuses on managing customer accounts, reducing aged debt, and ensuring timely collections while maintaining strong client relationships locally.

The ideal candidate will have solid credit management experience, strong communication skills and the ability to implement effective credit control policies within a fast-paced retail environment.

Qualifications

• 5+ years credit control & credit risk management experience.
• Experience in high-volume, fast-paced environments.
• Strong analytical mindset and attention to detail.

Responsibilities

• Perform credit checks and onboard new customer accounts.
• Collect outstanding debts within KPI targets and allocate payments.
• Prepare weekly/monthly age analysis reports with commentary.
• Maintain accurate customer master data and reconcile payments.
• Monitor credit limits and escalate high-risk accounts as needed.
• Respond to customer queries and resolve disputes across channels.

Skills

Credit management

Credit risk

Excel

SAP

Education

Degree / Diploma in Credit Management

Credit Management Certificate Level 4/5

Finance-related qualification

Tools

Accpac

Microsoft Dynamics

Job description

Our client is seeking a proactive and diligent Credit Controller to join their finance team in Soweto. This role is crucial for managing customer accounts, minimizing outstanding debt, and ensuring timely collection of payments. You will be responsible for liaising with clients, negotiating payment terms, and implementing credit control policies effectively. The ideal candidate is persuasive, detail‑oriented, and possesses strong communication and negotiation skills, contributing to the company's financial health and maintaining positive client relationships within a local context.

Key Responsibilities

• Perform credit checks and onboard new customer accounts
• Collect outstanding debts within KPI targets
• Allocate and reconcile customer payments
• Manage overdue accounts, payment plans, demand letters and account holds
• Escalate bad debts and present high-risk accounts to the Risk Committee
• Prepare weekly and month-end age analysis reports with commentary
• Process debit order runs, refunds and adjustment journals
• Maintain accurate customer master data
• Support audit requirements and ensure compliance with policies and procedures
• Drive continuous improvements in credit processes and efficiencies
• Resolve customer queries
• Manage a full 30day or 7day customer portfolio
• Conduct proactive collections in line with customer terms
• Investigate and resolve queries (pricing, PODs, RFCs, shortages)
• Perform accurate allocations and support unallocated clearing
• Monitor and act on credit limits, stop supply, and payment behaviour
• Prepare monthly portfolio reports with follow-up actions
• Administer credit applications, limit reviews, and customer master data
• Work closely with Sales, Dispatch, RFC and Warehouse to close disputes
• Ensure all customer notes, promises to pay and escalations are captured daily
• Adhere to company SOPs, credit policies, and month-end deadlines
• Credit application approvals and ongoing vetting of credit limits
• Monitor and release blocked orders as a high priority to ensure continued excellent customer service
• Payment allocations to be completed within set turnaround times
• Manage account queries. Respond timeously & accurately to internal & external account queries received through all business channels
• Collection of overdue accounts
• Adjustment Journals & Credit Notes
• Recommend customers for handover/collection
• Record keeping notes/customer records must be digitally maintained in the SAP system as per company policy and procedures and in conformance to all legal requirements for document storage.
• Ongoing communication & collaboration with other departments informing them of account status
• Debt collection – Contact clients to collect outstanding payments via phone, email, and statements
• Account reconciliation – Match payments against invoices, resolve discrepancies, and maintain accurate records
• Credit risk monitoring – Assess customer creditworthiness, flag high-risk accounts, and recommend credit limits
• Reporting – Prepare weekly/monthly debtor reports for management
• Customer liaison – Build professional relationships while firmly enforcing payment terms
• Legal escalation – Initiate handover to attorneys or debt collectors when necessary

Job Experience and Skills Required

• Degree or National Diploma in Credit Management / Accounting, or Credit Management Certificate (Level 4 or 5)
• 5+ years credit control & credit risk management experience
• Proven track record in collecting outstanding debt successfully
• Experience within a high volume, fast paced environment
• Experience with Accpac or Microsoft Dynamics
• Intermediate to advanced MS Excel
• Strong analytical mindset with a passion for process improvement
• Ability to balance firm collections with strong customer relationship management
• 3+ years experience in credit control within an FMCG environment
• Tertiary qualification in finance or related is necessary, with matric being a minimum requirement
• Previous exposure with chain stores would be first prize
• System familiarity to MS Dynamics 365

Requirements

• Valid drivers license
• Credit Management II or III preferred
• 35 years experience in a full-function Credit Control role
• Strong SAP exposure essential
• Proven ability to manage an independent book
• Required Technical Competencies:
  • SAP (FBL5N, basic ZFI reports, age analysis)
  • Intermediate Excel (pivot tables, lookups, filters)
  • Strong account reconciliation skills
  • Experience with consumer or FMCG an advantage
  • Solid understanding of debtors ageing and risk indicators
  • High accuracy and attention to detail
  • Strong communication and customer service
  • Accountability for own portfolio
  • Problem-solving mindset
  • Ability to work under pressure
  • Professional, mature, and reliable
• Relevant finance or Credit Management qualification will be advantageous
• Currently completing or has obtained a formal Credit Management qualification is essential
• Relevant 3-year tertiary qualification in business/finance is advantageous

Benefits

• Competitive salary and potential for performance‑based incentives.
• Opportunity to work in a key financial role within the Soweto community.
• Professional development and training in credit management practices.
• Contribution to a supportive team environment focused on financial efficiency.
• Standard benefits package including medical and retirement options.
• 15% benefits package (Provident Fund, Life, Disability & Funeral Cover)
• 50% Medical Aid contribution
• Opportunity to work with a dynamic and fast-paced business in the retail space.
• A role where your expertise and attention to detail will truly make a difference.
• Salary: R18,000 – R20,000 per month + Provident Fund + Medical Aid Contribution
• R25,000 Basic + Excellent Benefits (Sandton)
• Competitive salary of R25 000.