Internal Sales Consultant - Bloemfontein

Regal Distributors; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Regal Distributors in Bloemfontein seeks a proactive Counter Sales Assistant to drive sales and deliver excellent customer service at the counter. You will build strong customer relationships, develop in-depth product knowledge of CCTV, access control, gate automation and alarm systems, and execute administrative tasks accurately.

You will meet monthly sales targets, assist with promotions, and liaise with team members to ensure customer queries are resolved promptly and professionally.

Qualifications

• Must meet monthly sales targets.
• Proficient product knowledge on Regal's range.
• Build and maintain customer relationships.
• Respond to customer inquiries professionally.
• Accurate administration and cash handling.

Responsibilities

• Serve counter customers quickly and professionally.
• Meet monthly sales targets.
• Develop knowledge of products such as CCTV, access control, gate automation and alarms.
• Source new long-term customers and maintain existing ones.
• Process payments and complete administrative tasks.
• Provide telephonic sales support when required.

Skills

Sales skills

Customer service

Communication

Product knowledge

Telephone sales

Job description

Provide an efficient and professional customer service to clients of Regal and help ensure the company successfully meets its goals and objectives.

MAIN DUTIES AND RESPONSIBILITIES:

• Ensure sales targets are met
• Develop in depth knowledge of products sold by Regal
• Build customer base (source new long-term customers)
• Serve all counter customers efficiently and professionally
• Adhere to company procedures for internal sales functions (K8 credit applications)

COUNTER SALES

• Customers at our trade counter are to be served quickly, efficiently and in a professional manner.
• You have a sales target that you are required to meet every month.
• On request, offer proficient technical advice, whether by you or the technical support person you refer.
• Your duty always is to ensure customers’ queries are answered and that all tasks are completed to the satisfaction of the customer.
• Ensure payments submitted by customers are correct as well as all administrative work.
• Adhere to all procedures and systems regarding account clearances etc. before any goods are handed over to customers.
• Offer additional products and specials after receiving the order and offer alternate products when the exact product is not in stock.
• Commit to mastering your knowledge of the applications, features and benefits of the main products viz. CCTV, access control, gate automation, electric fencing and alarm systems.

SOURCE NEW CUSTOMERS AND MAINTAIN EXISTING ONES

• Strive to increase our sales figures through sourcing new customers and maintaining strong relationships with existing customers.
• You are also required to assist management in sending out promotional literature and newsletters to the appropriate clientele.
• Advise management immediately if discounting becomes necessary, if negative feedback is received regarding our service, quality or pricing, or if customers repeatedly request an item not yet part of our product range.

TELEPHONIC SALES

• Telephonic communication must be handled in a friendly, and business-like manner
• Provide customers with prices and quotations as requested
• Respond quickly to messages received from customers and follow up to ensure customers are satisfied.

FURTHER ACCOUNTABILITIES

• Demonstrate above average capabilities in sales and customer relations.
• Be self-motivated when seeking new sales leads.
• Become knowledgeable on all the products sold by Regal and become proficient on the company’s computer systems.
• Work at developing a solid foundation in technical knowledge.
• Accurately generate all the necessary administration.
• Develop a consistent and high standard of liaising with customers telephonically and face-to-face and ensure a consistent standard of excellence and professionalism in all interaction with people, be they Regal customers, suppliers or colleagues.
• Understand the concept of responsibility to mean ‘taking ownership of’ and be prepared to personally see though to the end any task assigned.