Internal Sales (Cables)

Express Employment Professionals Midrand; Gauteng; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Express Employment Professionals Midrand is seeking a customer-focused professional to support sales and service delivery. The role involves handling inquiries, providing product information, and processing orders with timely coordination with warehouse and finance teams.

The ideal candidate will have strong communication, multitasking abilities, and proficiency in Microsoft Office, with additional knowledge of the electrical cable industry considered a plus.

Qualifications

• Strong knowledge of sales processes and customer service principles.
• Desirable knowledge of the electrical cable industry.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to multitask and prioritize tasks effectively.
• Attention to detail and accuracy.
• Proficiency in Word, Excel, Outlook.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Provide product information and pricing to customers.
• Process customer orders accurately and coordinate with warehouse and other departments.
• Assist the sales team with generating quotes and proposals.
• Maintain up-to-date customer records and documentation.
• Support inventory management and stock control.
• Collaborate with finance and warehouse to resolve issues.
• Participate in sales meetings and contribute to team objectives.

Skills

Sales processes

Customer service

Communication skills

Time management

Multitasking

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

Duties & Responsibilities:

1. Customer Service:

• Respond to customer inquiries via phone, email, and in-person.
• Provide product information and pricing to customers.
• Address customer concerns and resolve issues promptly and professionally.
• Maintain positive relationships with customers and ensure high levels of customer satisfaction.

2. Order Processing:

• Process customer orders accurately and efficiently.
• Ensure orders are entered into the system and communicated to relevant departments.
• Coordinate with warehouse staff to ensure timely dispatch and delivery of orders.
• Follow up on order status and keep customers informed of any delays or issues.

3. Sales Support:

• Assist the sales team with generating quotes and proposals.
• Monitor and track sales performance and provide feedback to the sales manager.
• Assist with sales campaigns and promotional activities

4. Product Knowledge:

• Maintain up-to-date knowledge of products and services.
• Stay informed about industry trends and competitor activities.
• Provide customers with technical information and advice on product selection.

5. Administrative Duties:

• Maintain accurate and up-to-date customer records.
• Prepare and distribute sales documentation and correspondence.
• Assist with inventory management and stock control.
• Handle administrative tasks related to the sales department.

6. Collaboration:

• Work closely with external sales representatives to ensure seamless customer service.
• Coordinate with other departments, including finance and warehouse, to resolve customer issues.
• Participate in sales meetings and contribute to team objectives.

7. Additional Responsibilities:

• Perform any reasonable task required by management that may not be explicitly outlined above.
• Be flexible and adaptable to changes in duties and responsibilities as needed.

Knowledge, Skills, and Abilities:

• Strong understanding of sales processes and customer service principles.
• Knowledge of the electrical cable industry (desirable).
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to multitask and prioritize tasks effectively.
• Attention to detail and accuracy.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Professional and courteous demeanor.